March 15, 2008
iamdrumming / folks,
I think we don't need to get crazy or trivial. Regardless of the answer from the service rep or your first-hand experience w/ the only mentioned scenarios, I think we should keep an open mind to those new discoveries - based on factual accounts w/ the unmentioned scenarios. Sometimes, particularly for the veterans like some of us, we are so used to our very own usage pattern or no longer bother to check w/ those we haven't used.
Anyway, I'll keep this "discrepancy" in mind next when I travel to the other side of the country and taking note on ALL calling scenarios.
October 14, 2008
Just received an email back from SpeakOut CS. They confirmed that if a Vancouver-based phone is in Toronto, and they call back to Vancouver, that call is deducted as a LOCAL call.
This must have just recently changed, because when my Niagara Falls based phone was in Ottawa and Montreal just this past June, I called back to Niagara Falls, and I was charged the long distance rate. So, it's GREAT news to those who travel away from their home area. They can call back, and be deducted only the local rate. Here's a copy and paste of the email. My question is on the bottom, and their reply is on top:
The official answer if you have a (604) Vancouver area code and you travel to Toronto and you call a (604) it would be considered a local call. If you called a (416) number while in Toronto it would be a long distance call.
Sent: Friday, August 28, 2009 5:49 PM
Subject: Calling rates while outside local calling area
I think we need an "official" answer to settle this over at the "unofficial" SpeakOut site
There has been good discussion on the "Unofficial" SpeakOut site about calling rates. Local rates vs long distance rates.
Let's just say a customer's SpeakOut phone was based in Vancouver, BC, and they traveled to Toronto Ontario. If they called back home to Vancouver, BC while they were in Toronto Ontario, and well outside their local calling area, would they be deducted the local rate or the long distance rate?
October 14, 2008
On a secondary note, I asked them to change the wording in the FAQ on their website, because right now it says all calls made while outside your local calling area will be considered long distance. This is not the case anymore, because calls made back to your local calling area (even if if you are on the other side of Canada) are considered local calls.
Perhaps an apology from you is in order regarding my August 28th posts under the topic 7-Eleven Rates & Plans:
You left the forum readers with the distinct impression that I was posting false information, then promptly locked the topic to halt any further feedback.
Seeing that you've recently discovered my findings were indeed accurate, I would appreciate the apology, not for the purpose of you admitting I was correct, but for the simple matter that you lead the readers to believe that my posts contained falsehoods & misinformation.
To HC NO "i":
Thank you for keeping an open mind as to any new information or findings from the newest contributors of this forum. I have greatly appreciated all the information (new & old) this website has offered.
October 14, 2008
Heather, I was directly quoting what the official site said (and still says), and what my experience was. On their site it still says that you be charged long distance for any calls while outside you are outside your local calling area.
Direct copy and paste:
"While traveling, will my outgoing calls be long distance, if they are local to the city I am visiting?
Yes. You are charged long distance charges for ANY calls while outside your local calling area. Your phone number is assigned to the area you designate your local area."
This is now false, and I was deceived by that as much as you.
As posted above, I was in Ottawa and Montreal in June, and made calls back to my home in Niagara Falls were definitely deducted the long distance rate. Since you took your trip this past August, just 2 months after I took my trips, it looks like SpeakOut has changed their policy.
As for locking topics, are you sure it wasn't Peter, the admin/owner of this site? He was the last poster in each of those threads. I would think he also saw that may threads were open discussing the same exact topic. He also said to keep the discussion in one thread.