The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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7:48 pm
September 8, 2025
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Tried activating/swapping old sim to brand new one, and it didn't work. Seems the old activation page requires a 20 digit activation code, but the brand new sim has only a 19 digit code. Hope they fix this soon.
5:49 am
August 28, 2010
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My plan expires in a few days and I need to top up my account. Does anyone know if I will lose those funds since I can't activate the new sim card yet? Or is my account/plan unaffected by the sim card change? 
6:50 am
January 16, 2017
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I was in a similar position. I topped it up with the minimum when I got the new sim card. The account is now good for another year just like normal procedure but the new sim isn't activated yet (can't be activated yet). The old one is still working for now.
12:43 pm
September 7, 2016
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Both my Samsungs continue to work showing a 3G connection
I was able to pick up two of the new SIM cards at the only 711 in town. I think that I was the first to inquire as they had to get them from the back office and called someone to confirm that there was no charge.
The SpeakOut website now shows:
"Information regarding our new 4G network will be updated shortly. Keep checking back."
4:51 pm
September 9, 2025
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Opti said
Tried activating/swapping old sim to brand new one, and it didn't work. Seems the old activation page requires a 20 digit activation code, but the brand new sim has only a 19 digit code. Hope they fix this soon.
When selecting the Replace SIM button the "ICCID" field turns red so I am guessing the 19 vs. 20 character thing is the issue. Although my Account PIN is just a guess on my part. Forgot that many years ago.
I tried calling several times and the response is "extremely" busy followed by a hang up.
5:03 pm
September 7, 2016
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A caution for folks trying to activate the new SIM cards. You may end up losing your old number. From the FAQ
I need to replace my SIM card. How can I keep my number and balance?
If you already have an active SpeakOut account, and need to move your number and account to a new SIM, DO NOT ACTIVATE YOUR NEW SIM CARD. Please click here to replace your SIM card. You can also contact Customer Service by calling 1-866-310-1023 for assistance with your SIM.
The 'click here' above links to https://www.speakout7eleven.ca/userinfo/activation/simswap/
The SIM swap for the migration cards should start to work in the middle of next week
3:22 pm
September 8, 2025
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Well, the new sim swap seems to be working now, and my phone is compatible with Speakout's new network. However, none of the "plans" seem to be compatible---as in, not as budget friendly as the old Speakout system. Think I'll be switching to NoName Mobile.
7:00 am
January 16, 2017
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Yes, after this roller coaster clusterpluck, this is what awaits. I only used SO because of the pay as you go feature. It has been my only phone service since I first got a cell phone 10 years ago. I topped up in the middle of all this mess to keep it alive. If I wanted an exorbitant monthly plan I would have ported out years ago. I'm very disappointed. I lay this at the feet of the CRTC not doing their job. They've allowed the monopolies to win. We have no choices now.
7:02 am
September 7, 2016
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I'll stick around long enough to use up my balance with their $19/month plan then shop around.
9:02 am
September 7, 2016
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https://migrate.speakout7eleven.ca/home
To keep your service running, you’ll need to:
step-1
Check if your Device is compatible with the service upgrade.step-2
Order your SIM online (delivered in a few business days) or pick it up in-store.
3:17 pm
September 8, 2025
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My phone is still working on the old SO sim and network, and my account has a balance that's supposedly good until November. If I were to top up now, would this still be good for another year or only 30 days or what?
3:55 pm
August 25, 2025
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I have switched to the new SIM and went to top-up and it looked like I could add talk&text minutes. I expect old sim will no longer work at some point so it won't make sense to add minutes if you are not planning to upgrade
4:05 pm
September 7, 2016
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Opti said
... If I were to top up now, would this still be good for another year or only 30 days or what?
From the removal of expiry dates from their website I don't think your balance would expire. Instead you'll have to select a monthly plan which will draw the balance down over time.
4:19 pm
August 25, 2025
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I upgraded to the new sim and went to add minutes and the option is still there, plus they are still advertising that minutes are good for 365 days.
2:02 pm
September 8, 2025
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Does anyone know how much longer the old SO sim and old 3G SO network will be working for. I still have an account balance that says (using *777#) I'm good until the end of November. Everything is still working fine on the old system.
2:47 pm
September 7, 2016
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This is not on the website but from a pic of a memo supposedly sent to 7-11 stores so it's authenticity is questionable
Deadline: You must switch to a new SpeakOut SIM or port to Lucky Mobile by October 31, 2025 to avoid service disruption.
Also the 3G shutdown will not happen all at once but tower by tower across the country.
The old SO sim and old 3G SO network is also still working for me in Alberta
2:22 pm
January 16, 2017
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I put the new sim in and did the switch over. It worked ok, but all I see are monthly plans. No yearly expiry. Top-ups are for maintaining the monthly plans.
The signal strength is not as good as when they were on Rogers (at least in Toronto). It works ok though.
I wanted to do a heads-up here. You may have to set up your voicemail all over again once you make the switch. Don't assume it just moves with the sim change.
2:36 pm
September 8, 2025
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pdops said
This is not on the website but from a pic of a memo supposedly sent to 7-11 stores so it's authenticity is questionableDeadline: You must switch to a new SpeakOut SIM or port to Lucky Mobile by October 31, 2025 to avoid service disruption.
Also the 3G shutdown will not happen all at once but tower by tower across the country.
The old SO sim and old 3G SO network is also still working for me in Alberta
When my phone was still working I tried several times to do the sim swap and it didn't work (and yes, my phone is compatible). Now my phone has no SO network service and I can't get hold of customer service because no one is answering over there. Is there any way I can at least keep my phone number? If the swap is not working with the new sim card, I don't think a swap would work with any other service provider. This really sucks big time. Not enough advance notice or accurate instructions on how to proceed with this fiasco. I just got the new instructions on how to swap to the new SO simcard emailed to me on the day they shut down my service, and even those instructions have multiple errors in them. According to the CRTC I have 45 days to keep my phone number, but I don't know how to go about doing that.
11:03 am
September 7, 2016
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My situation 3 weeks later:
I've been a SpeakOUT customer since 2016 and have a substantial balance
Both my Samsung phones pass the IMEI compatibility test
When I try to migrate to the new SIM I keep getting this error for both numbers:
Something went wrong!
The phone number you provided is not eligible for migration. Please check your entries and try again.
If this isn’t the case, contact us for more help.
I've tried multiple times to call 611 and keep getting the ' We're extremely busy, Please Try Again Later'
I have no idea why my phone numbers would be "not eligible for migration"
7:07 am
September 7, 2016
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Finally got through to customer service after a 25 minute hold:
The ineligibility for migration seems to be area code related??
Both my numbers are in Alberta (780 area code) for which Telus shows 5G/4G LTE coverage at my location.
I pushed for an explanation and was told someone would get back to me in the next 24 to 48 hours
They offered to refund my last top ups but I would still lose the remaining balance.
Has anyone in the 780 area code migrated successfully?
