So I was able to get two new numbers with the migration SIMs and have the balances transferred by using the form at
https://www.speakout7eleven.ca/contact-us
and exchanging several eMails with customer service

Losing my original numbers was not the best solution but, for me, better than losing my balances

The ineligibility for migration seems to be area code related??
Both my numbers are in Alberta (780 area code) for which Telus shows 5G/4G LTE coverage at my location.

I pushed for an explanation and was told someone would get back to me in the next 24 to 48 hours

They offered to refund my last top ups but I would still lose the remaining balance.

Has anyone in the 780 area code migrated successfully?

Something went wrong!
The phone number you provided is not eligible for migration. Please check your entries and try again.
If this isn’t the case, contact us for more help.

I've tried multiple times to call 611 and keep getting the ' We're extremely busy, Please Try Again Later'

I have no idea why my phone numbers would be "not eligible for migration"

pdops said
This is not on the website but from a pic of a memo supposedly sent to 7-11 stores so it's authenticity is questionable

Deadline: You must switch to a new SpeakOut SIM or port to Lucky Mobile by October 31, 2025 to avoid service disruption.

Also the 3G shutdown will not happen all at once but tower by tower across the country.

The old SO sim and old 3G SO network is also still working for me in Alberta  

When my phone was still working I tried several times to do the sim swap and it didn't work (and yes, my phone is compatible). Now my phone has no SO network service and I can't get hold of customer service because no one is answering over there. Is there any way I can at least keep my phone number? If the swap is not working with the new sim card, I don't think a swap would work with any other service provider. This really sucks big time. Not enough advance notice or accurate instructions on how to proceed with this fiasco. I just got the new instructions on how to swap to the new SO simcard emailed to me on the day they shut down my service, and even those instructions have multiple errors in them. According to the CRTC I have 45 days to keep my phone number, but I don't know how to go about doing that.

The signal strength is not as good as when they were on Rogers (at least in Toronto). It works ok though.

I wanted to do a heads-up here. You may have to set up your voicemail all over again once you make the switch. Don't assume it just moves with the sim change.

Deadline: You must switch to a new SpeakOut SIM or port to Lucky Mobile by October 31, 2025 to avoid service disruption.

Also the 3G shutdown will not happen all at once but tower by tower across the country.

The old SO sim and old 3G SO network is also still working for me in Alberta

Opti said
... If I were to top up now, would this still be good for another year or only 30 days or what?  

From the removal of expiry dates from their website I don't think your balance would expire. Instead you'll have to select a monthly plan which will draw the balance down over time.

To keep your service running, you’ll need to:
step-1
Check if your Device is compatible with the service upgrade.

step-2
Order your SIM online (delivered in a few business days) or pick it up in-store.

I need to replace my SIM card. How can I keep my number and balance?
If you already have an active SpeakOut account, and need to move your number and account to a new SIM, DO NOT ACTIVATE YOUR NEW SIM CARD. Please click here to replace your SIM card. You can also contact Customer Service by calling 1-866-310-1023 for assistance with your SIM.

The 'click here' above links to https://www.speakout7eleven.ca/userinfo/activation/simswap/

The SIM swap for the migration cards should start to work in the middle of next week

Opti said
Tried activating/swapping old sim to brand new one, and it didn't work. Seems the old activation page requires a 20 digit activation code, but the brand new sim has only a 19 digit code. Hope they fix this soon.  

When selecting the Replace SIM button the "ICCID" field turns red so I am guessing the 19 vs. 20 character thing is the issue. Although my Account PIN is just a guess on my part. Forgot that many years ago.

I tried calling several times and the response is "extremely" busy followed by a hang up.

I was able to pick up two of the new SIM cards at the only 711 in town. I think that I was the first to inquire as they had to get them from the back office and called someone to confirm that there was no charge.

The SpeakOut website now shows:
"Information regarding our new 4G network will be updated shortly. Keep checking back."