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Voicemail charges clarification. Customer support tells a different story.
October 11, 2018
11:44 am
reel
Newbie
Forum Posts: 1
Member Since:
October 11, 2018
Offline

I'm debating switching over the Speak Out as I am getting lots of spam voicemail/texts on another provider and end up having to pay out a good amount money on my current balance. This is adding up quickly.

I noticed that FAQ #9 states the following:

You are not charged for the time that other callers spend leaving messages on your voicemail.

Is this still the case as of October 11, 2018?

A customer representative from Speak Out that I spoke with at 1-866-310-1023 was quite adamant that you will be charged airtime rates when others leave messages via voicemail.

Can someone please confirm or deny this claim?

Thanks.

October 11, 2018
5:08 pm
iamdrumming
Niagara Falls
Moderator
Forum Posts: 2038
Member Since:
October 14, 2008
Offline

You will not be charged when someone just leaves you a voicemail. Of course, you will be charged airtime when you access voicemail from your SpeakOut phone.

The customer service rep who told you that was just plain wrong.