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New phone - doesn't work? gives four beeps for every call
September 4, 2007
12:13 am
JamesBrown
Guest
Guests

Hi, I just got a new 1600 with the 100 minutes package. I insert my battery and turn on the phone. At 9pm PST today, when I try to make any calls, to any number, including *888 and *777 the phone waits a few seconds and immediately I get four beeps and the call is instantly cancelled. Anyone know whats going on? Is this normal/abnormal?

September 4, 2007
12:14 am
JamesBrown
Guest
Guests

Just to add, I appear to be getting a strong signal. I've put the SIM card into my unlocked rogers phone and it gives me the same behavior (instant cancelled call)

September 4, 2007
12:19 am
Bloodshot
Guest
Guests

do you have to call CS to have the phone activated or is it supposed to be ready to go off the hop?

September 4, 2007
2:04 am
JamesBrown
Guest
Guests

you're right.....got it activated. i was told that it would be working instantly, not so much it turns out.

September 4, 2007
4:01 pm
joeblowurho
Guest
Guests

I have the same problem, so who do you call to get the phone activated?

September 4, 2007
4:25 pm
joeblowurho
Guest
Guests

nevermind, i found the # on the homepage

February 28, 2008
4:57 am
Asif
Guest
Guests

JamesBrown said:

Just to add, I appear to be getting a strong signal. I've put the SIM card into my unlocked rogers phone and it gives me the same behavior (instant cancelled call)


I put my Fido sim in 711 speakerphone(which was not yet acivated) and after putting Fido sim and then it shows Fido and It was on fido network and I was able to use on Fido network.

April 29, 2008
6:38 pm
fugout
Guest
Guests

I'm currently experiencing the same problem. I just bought the 1600 and I cannot make ANY outgoing calls. Not even 611, *777 or *888 work. I also get beeps after hitting send and there is no dial tone before the call is automatically cancelled.

Does anyone know how long activation is supposed to take? 2 hours?

April 30, 2008
7:53 am
Bylo
Guest
Guests

I cannot make ANY outgoing calls.

Call SO customer service from another phone and ask for help.

Does anyone know how long activation is supposed to take? 2 hours?

SO phones are all pre-activated. The problem, whatever it is, is something else.

February 18, 2009
2:57 pm
Paxalot
Newbie
Members
Forum Posts: 2
Member Since:
February 18, 2009
sp_UserOfflineSmall Offline

I bought a new phone and I got three beeps when I tried to call out. I called the customer service number and they told me that my number did not exist on their registry. I had to take out the SIMM and read various numbers to them off the back of the phone. Then they said they would reactivate the phone and it should be available to call out after 1/2 hour.