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lg phone died, lg told me to return it to 711? wtf
June 18, 2012
6:34 pm
mrplow
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Hi all, my son's 7 month old lg android phone died. Its under warrenty from lg for 1 year so I called them up. They told me to return it to my wireless service provider, I told them it was 711 and I doubt they'll know what your talking about but he insisted to return in there. Well of course they don't know what I'm talking about so does anyone have a suggestion for my next course of action?

June 18, 2012
6:42 pm
chimpanzee
vancouver
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where did you buy it ?

I don't think much can be done, just get another one which is not LG. android is cheap, the hassle doesn't work it.

June 18, 2012
6:51 pm
iamdrumming
Niagara Falls
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All depends where you bought it, and if you still have the receipt. Since SpeakOut does not sell that phone, you might be able to return it to the manufacturer (with proof of purchase). You might get a different answer from LG if you talk to someone else, but it all comes down to where & when you bought it.

June 18, 2012
6:59 pm
mrplow
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bought it from future shop, they told me to return it to 711
I still have the receipt, I just found it

June 18, 2012
7:01 pm
mrplow
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It came with telus prepay, I switched over to speakout after my free month ran out. Maybe I should just put my telus sim card back it and return it to future shop again. I figure they'll probably look up my imei and sim number and realize I'm not on telus anymore though

June 19, 2012
4:25 am
bridonca
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Though not suprised, I am pretty disgusted with Future shop and the way they handled this. Way to pass the buck! It is really Future shop's issue, and I would make a note of this if you ever want to buy something again from Future shop. If they do not service what they sell, don't buy from them again!

It is an LG phone, and there seems to be a 1 year warranty. You should get better results here. Might as well return the LG phone with the telus sim card.

http://www.lg.com/ca_en/index.jsp

7-11 really has nothing to do with this problem. Their SIM seems to work fine, from all accounts.

Dumb question, is this phone still locked?

Don't worry about the imei, The account is tied to the SIM card, not the phone.

June 19, 2012
7:05 am
mrplow
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ya its unlocked, I'm bringing it in to futureshop today with the telus sim, lets see what happens

June 19, 2012
12:08 pm
iamdrumming
Niagara Falls
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Yes, let's us know. I agree with what's said about Future Shop. They have a pitiful return policy. You only have 14 days to return the cell phone to the store. After that they force you to deal with the manufacturer.

June 19, 2012
3:21 pm
mrplow
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returning it direct to lg, I talked to another customer service rep who wasn't an imbecile.

June 19, 2012
3:41 pm
iamdrumming
Niagara Falls
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Typical. You can get good and bad CSR's with any company, selling any product. I hope it works out for you.