I was given an out of province area code. What to do? | Technical service details | Consumer forum

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I was given an out of province area code. What to do?
September 4, 2016
1:51 pm
eido.ntd
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September 4, 2016
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Hello,
I have just purchased a SO phone a few days ago and managed to register for a number. I live in Surrey, BC but the area code I was given is for Alberta (587) Is it possible to ask for a number change?
I was able to activate SO with my home phone when I first got it and tried calling it today from my home phone. Apparently I think the landline considers my SO long distance, and that the landline doesn't have. I keep getting the message "The number you have called cannot be completed as dialed".
I got SO mainly for emergency use since I rarely have the need to contact anyone but if I cannot even make a call from my house phone then it is kind of useless?
Can calling customer service have them change my area code and number?

September 4, 2016
2:17 pm
iamdrumming
Niagara Falls
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October 14, 2008
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Yes. Just give customer service a call. They'll be able to fix it for you.

September 4, 2016
4:09 pm
eido.ntd
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September 4, 2016
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iamdrumming said

Yes. Just give customer service a call. They'll be able to fix it for you.

Ok thank you very much.