The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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11:01 am
The official website says there is a charge of 10$ to change phone numbers, but on this website it says most people are charged 0 or 5$. How much have you been charged?
8:21 pm
Porting your number over from another provider is (as this website says) "either free or around $5." I asked customer service twice about this and both times I was told that porting over would cost nothing.
Okay, technically, porting your number over to Speakout effectively changes your pre-existing Speakout number, but it's not exactly the same thing as asking customer service to change your Speakout number to some other non-ported number (which would cost you $10 as stated in the brochure).
BTW, I'm just guessing with the above paragraph, but it seems to make sense to me.
11:39 pm
March 31, 2007
Offline
I'd love to update the front page with the correct information if there is some sort of consensus 😀
From what I'm gathering:
Porting in from another service (such as Bell) would be free.
Changing your number within 7-Eleven (if you purchased it in Toronto and want a Montreal number) is allegedly $10 from the brochure, but some people have gotten this done for free...
3:14 am
I called customer service and the rep said that porting your number over is free (it's the third time I got this answer), but changing your number is a different matter and this costs $10. She said that when you port over, you're just moving your number over so you're still using the same number and that isn't the same as changing your number. Flawlessly logical, eh? 🙂
11:03 am
I can confirm that I was not charged anything when I ported my Virgin Mobile cell phone number to my Speakout wireless phone.
I did not even have to ask them to "waive" the charge. It was not mentioned.
7:28 pm
When I got my Speakout, I asked for a port from my Fido number (Fido sucks - why do they not call themselves Fido Sucks? Well, they were really quite good until they were taken over by Rogers Sucks) to the new phone.
Since this was a new phone from 7-11 they arranged the port from Fido Sucks with no charge. The number which Speakout originally allocated to my SIM was lost. No big deal. They will re-cycle it.
The remaining balance on my Fido account was also lost (did I say Fido sucks?). Speakout CS said that if I had changed my number from within the Speakout service it would have cost $10.
So, I was able to maintain my existing Fido Sucks number at no charge. If I now want a new number, they will charge for that. Which is fair enough.
11:42 am
I just got a 7-11 speak out phone today. I have a fido phone and want to port the number to my new 7-11 phone. How can I do that? Should I call fido first since my agreement will expired untill tomorrow (Sep.26)? and I don't want to get one more month bill from fido.
Thanks!
Toxophile said:
When I got my Speakout, I asked for a port from my Fido number (Fido sucks - why do they not call themselves Fido Sucks? Well, they were really quite good until they were taken over by Rogers Sucks) to the new phone.
Since this was a new phone from 7-11 they arranged the port from Fido Sucks with no charge. The number which Speakout originally allocated to my SIM was lost. No big deal. They will re-cycle it.
The remaining balance on my Fido account was also lost (did I say Fido sucks?). Speakout CS said that if I had changed my number from within the Speakout service it would have cost $10.
So, I was able to maintain my existing Fido Sucks number at no charge. If I now want a new number, they will charge for that. Which is fair enough.
