The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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8:16 pm
My contract with Fido finally expired today. Called 7-11 to port my phone number. After demanding a ziillion pieces of info, the CS asked for my Fido PIN, "the one for adding airtime."
I said I had a monthly plan and not prepaid. The moron insisted that they had to have this PIN to port Fido numbers.
So I called Fido and guess what? The PIN is for prepaid users only, not monthly subscribers.
And when I called 7-11 again, they said they could only do it from 9-5 Eastern. Real convenient for us on the West Coast, huh?
So fellow Fido victims: don't take that crap from 7-11 idiots when you call to port your number! Talk to a supervisor if necessary.
10:24 pm
It may have been just that one service rep. I had no problems with porting my Fido number to SpeakOut -- aside the fact it took 3 days to port.
1:12 pm
Are you still able to port your number even though your contract expired with Fido ?
From what I've been told, you need to port your number before it expired, so you need to coordinate porting with Fido and SpeakOut at least 3 days before your contract expired so that they can verify that its you by calling your Fido number. Not sure about the PIN number since I ported from prepaid so I have a PIN number.
5:23 pm
Thanks Elman. Just called CS and they said my number will be ported in 3 days.
I'm on a monthly plan with Fido. They just keep billing me each month until I close my account. No contract only means no cancellation fees.
Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number! 😉
elman said:
Are you still able to port your number even though your contract expired with Fido ?
From what I've been told, you need to port your number before it expired, so you need to coordinate porting with Fido and SpeakOut at least 3 days before your contract expired so that they can verify that its you by calling your Fido number. Not sure about the PIN number since I ported from prepaid so I have a PIN number.
5:37 pm
Andrew said:
Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number!
According to a poster on HoFo "if you top up your 7-Eleven Speakout account by November 15th, 2007, you'll get an addition 20% more airtime."
2:04 pm
I have a fido monthly plan. when I called fido to close my acount, they told me that I should call them 30 days before the date when I want to close. And after I call them to close, I cannot port the number to the other company in the last 30 days.
Someone has the same experience with me?
Andrew said:
Thanks Elman. Just called CS and they said my number will be ported in 3 days.
I'm on a monthly plan with Fido. They just keep billing me each month until I close my account. No contract only means no cancellation fees.
Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number!
elman said:
Are you still able to port your number even though your contract expired with Fido ?
From what I've been told, you need to port your number before it expired, so you need to coordinate porting with Fido and SpeakOut at least 3 days before your contract expired so that they can verify that its you by calling your Fido number. Not sure about the PIN number since I ported from prepaid so I have a PIN number.
4:43 pm
My number is ported today.
I didn't call Fido to close my account. Instead I just called 7-11 to port the number.
My understanding is that if you cancel with Fido, your number would be put back into the "inactive" pool to be re-assigned to new users, though I'm not sure why you couldn't port it when it's still active in the last 30 days of your contract.
5:18 pm
Kevin said:
I have a fido monthly plan. when I called fido to close my acount, they told me that I should call them 30 days before the date when I want to close.
Got a bill from Fido for Sept 27 to Oct 26.
Like I said, I ported my number to 7-11 on Oct 3. Called Fido and they said their policy requires me to pay for the whole month when I terminate my account.
This page says at least 30 days notice is required to cancel. Probably the same thing as what I was told.
Any former Fido-victims escaped this? Or did you all get ripped off one last time like I am? 🙁
8:10 pm
I have been lucky to escape the 30 day notice. My fido number was ported to 7-11 three days into Fido billing circle, and I only been charged for those 3 days. You can usually avoid the 30 day cancelation notice by saying that you have already moved to another service provider and is illegitimate to charge you for a service that you are no longer using.
