Kevin said:

I have a fido monthly plan. when I called fido to close my acount, they told me that I should call them 30 days before the date when I want to close.

Got a bill from Fido for Sept 27 to Oct 26.

Like I said, I ported my number to 7-11 on Oct 3. Called Fido and they said their policy requires me to pay for the whole month when I terminate my account.

This page says at least 30 days notice is required to cancel. Probably the same thing as what I was told.

Any former Fido-victims escaped this? Or did you all get ripped off one last time like I am? 🙁

I didn't call Fido to close my account. Instead I just called 7-11 to port the number.

My understanding is that if you cancel with Fido, your number would be put back into the "inactive" pool to be re-assigned to new users, though I'm not sure why you couldn't port it when it's still active in the last 30 days of your contract.

Someone has the same experience with me?

Andrew said:

Thanks Elman. Just called CS and they said my number will be ported in 3 days.

I'm on a monthly plan with Fido. They just keep billing me each month until I close my account. No contract only means no cancellation fees.

Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number!

elman said:

Are you still able to port your number even though your contract expired with Fido ?

From what I've been told, you need to port your number before it expired, so you need to coordinate porting with Fido and SpeakOut at least 3 days before your contract expired so that they can verify that its you by calling your Fido number. Not sure about the PIN number since I ported from prepaid so I have a PIN number.

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Andrew said:

Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number!

According to a poster on HoFo "if you top up your 7-Eleven Speakout account by November 15th, 2007, you'll get an addition 20% more airtime."

I'm on a monthly plan with Fido. They just keep billing me each month until I close my account. No contract only means no cancellation fees.

Somehow I got more than $120 airtime when I activated my $100 voucher. Guess that's compensation for making me call so many times before porting my number! 😉

elman said:

Are you still able to port your number even though your contract expired with Fido ?

From what I've been told, you need to port your number before it expired, so you need to coordinate porting with Fido and SpeakOut at least 3 days before your contract expired so that they can verify that its you by calling your Fido number. Not sure about the PIN number since I ported from prepaid so I have a PIN number.

I said I had a monthly plan and not prepaid. The moron insisted that they had to have this PIN to port Fido numbers.

So I called Fido and guess what? The PIN is for prepaid users only, not monthly subscribers.

And when I called 7-11 again, they said they could only do it from 9-5 Eastern. Real convenient for us on the West Coast, huh?

So fellow Fido victims: don't take that crap from 7-11 idiots when you call to port your number! Talk to a supervisor if necessary.