September 7, 2016
I've been on Speakout for just over a year now. In that time there have been a couple of threads where peoples balances have expired with SpeakOut claiming " that a notification was sent to my phone 15 days prior to expiry". I was curious to see if SpeakOut would send notifications prior to the expiry on my two accounts and they did not.
So my question is has anyone on the forums ever received an email or message warning off an upcoming expiry?
Note that I keep track of the expiry dates on my accounts so this is not a problem for me. I just want to see if SpeakOut is doing what they say.
As an experiment I let the balance on one account expire by one day and was able to top up without any problems.
January 18, 2009
October 14, 2008
November 1, 2013
April 22, 2017
I only get reminders if a plan date is coming up for renewal. It tells me to make sure that I have sufficient funds or time retaining on the funds balance or the plan would not be renewed. This makes sense from a profit standpoint in that it ensures they will continue to get monthly revenue. Those on pay as you go don't make them as much money so it is better for them to let the balance expire so they get some free money. Not particularly ethical, but in the current business environment, ethics and profits rarely go hand in hand.