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horrible customer service
December 23, 2013
10:34 am
Forum Posts: 2
Member Since:
December 23, 2013
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I have been with speakout for a few years and was happy with their mobile service until recently that I have to call the customer service.

the lady from the other side talks like a big lawyer. If she can't solve the problem, she simply reinstated what she said over and over again. She has no sympathy about your problems you are having. when asked if she can check with her manager or some another dept, she simply said she has right to make decision and refused to transfer.
The rep from 711 seems to be lack of training and don't know how to handle the conversation. lack of the procedure if she can't solve the problem.

just realized that the customer service from 711 could not be worse.

December 23, 2013
10:58 am
Forum Posts: 770
Member Since:
December 30, 2010
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i am sorry to say that all CSR is like that, 711 is not alone.

Though you seem to be just ranting as you don't even say what was your problem.