Have I got this right? | 7-Eleven Rates and Plans | Consumer forum

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Have I got this right?
October 24, 2018
8:43 pm
Forum Posts: 1
Member Since:
January 19, 2015

So I'm about run out of minutes on day 16 of my 1st 30 day Value Plan. I know I can continue to use my phone at 30 cents/minute, but I had assumed I could also just buy a new Value Plan.

But when I try to deactivate my current plan, I'm told "You have selected to remove this ACTIVE/PENDING Value Plan or PENDING Action from your account... If this is an ACTIVE Plan or Add-On, this removal will take effect at the end of this plan's 30-day period."

Really? Do I have to wait 2 weeks for the existing (now worthless) plan to expire before I can activate a new one? If so, it would be cheaper for me to replace the SIM! What gives?

November 2, 2018
6:54 am
Forum Posts: 19
Member Since:
November 1, 2013

sounds confusing, alright.
I've used these plans before and run out of time before the enddate and wanted to renew.
I cancelled, waited awhile and then returned to site to see that the plan had been cancelled...ie: given their site time to refresh. Then, I started a new plan with no trouble.

Hopefully they haven't changed the possibility to do this but in any case, what have you got to lose? Cancel the plan and then start a new one.