The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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12:34 pm
I'm with Fido, and my contract has finally expired. Stumbled across this site & decided to switch to SO.
Called Fido to cancel, figuring on porting my number just before the 30 day cancellation period is up. The CSR said if she canceled today I could NOT port my number, but could use my phone for 30 days. OR I could have SO port my number to the new phone, which then cancels my Fido account, and I STILL have to pay 30 days for absolutely nothing!
I figure my best bet is to call Fido, cancel my voice mail & call display ($9!) and accept one of their offers for the cheapest pay-as-you-go plan they offer. Wait a day or so, then port my number - so at least the last 30 days is as cheap as possible.
Any better ideas out there?
4:47 pm
DEFINITELY lower your monthly plan and cancel any extras features.
Not sure if you can switch to Fido prepaid without incurring any extra charges.
4:51 pm
FIDO CANCELLATION NUMBER: 1-888-259-3436
Found this number online, and it really works. Only on hold for 3 minutes!
Used up my Fido reward points ordering a Motorola MotoRazr V3. Called Fido, canceled my voice mail and switched to cheapest pay as you go plan. No problem, they pro-rated my bill to today - I'll port my number over tomorrow.
Then my wife called to do the same thing. This time the CSR said there was a $25 charge to switch to pre-paid! When told her husband just did the same thing without being told of a $25 charge - the CSR still would not relent. Rather than pay $25 for nothing, we switched to the cheapest plan they offered, $10 a month.
Still plan to cancel Fido A.S.A.P.
3:16 am
Then my wife called to do the same thing. This time the CSR said there was a $25 charge to switch to pre-paid! When told her husband just did the same thing without being told of a $25 charge - the CSR still would not relent.
You must have been lucky...
http://www.fido.ca/cms/html/en.....tion.shtml
- If you subscribe to a monthly package and want to switch to prepaid service, a migration fee of $25 will be applied to your last invoice.
9:09 am
Hmmm - so it looks like canceling extra features and switching to the cheapest plan they offer is the way to go. I am pissed that the first CSR did NOT mention any $25 "migration fee" - the cost of a new SIM card they are not giving me. I want to fight them but hate collection agencies. Once again:
FIDO CANCELLATION NUMBER: 1-888-259-3436
