November 12, 2010
I used to be, and members of my family are still, SOW customers. One of them got an email back in May and just brought to my attention yesterday, that the 2G phones we acquired thru the years from 7-11, may stop working on 2G as of June 7, 2021.
Results may vary (read the FAQ on 7-11's Speakout Wireless site):
May 2, 2009
I think I am experiencing this shutdown thing... Although my phone (Doogee X5 Max Pro) supports various 2G, 3G and 4G frequencies, it does not support the 850MHz (B5) UMTS/HSPA+ network that Speakout suggests that 2G users migrate to. I tried various band settings, and the only one that would connect to Speakout was the 2G setting. I still have 2G coverage here in Winnipeg, but didn't have coverage when I was in western Manitoba a couple of days ago. So, I think it is a matter of time until this phone can't be used with Speakout. (Too bad; I like this phone.)
So, as far as shopping for a replacement phone, it will have to support the 850MHz (B5) UMTS/HSPA+ that Speakout recommends. But, is that the only Rogers band that Speakout uses? If I am buying for the future, what other bands should I try to have available, for if/when this 850MHz (B5) gets shut down a few years from now? Is 4G-LTE the eventual next step upwards?
May 2, 2009
Well, here we are in early July 2021, a month past the June 7 "start of shutdown" date and the 2G service in Winnipeg is still active. In the past weeks, I have purchased a replacement phone, as well as a new 3-in-1 SIM, as my new phone requires a nano-SIM card. I will continue to use my existing 2G phone until the service goes off, and I'll report back then.
April 6, 2011
May 2, 2009
September 7, 2016
I now see this when signing into SpeakOut so maybe the shutdown is happening soon.
2G Equipment Confirmation
Phone number(s): (780) ***-****.
Our records indicate that you have an older phone that may no longer be compatible with our network.
It is important to note that your 7-Eleven SpeakOut Wireless service and account balance are NOT in jeopardy. We do need you to check your handset IMEI to confirm that it is an older GSM (2G) HSPA (3G) 1900 MHz technology that will no longer function on our service beginning June 7, 2021. If your handset will no longer work, you will need to move to an unlocked phone that is HSPA (3G) compatible using 850 MHz frequency.
You can choose to purchase a new phone from 7-Eleven SpeakOut Wireless online: https://www.speakout7eleven.ca/phones or at most 7-Eleven stores.
Depending on the handset purchased, you may need to purchase a new SIM card because your current SIM will not fit into the new phone. SIM cards can be purchased online: https://www.speakout7eleven.ca/phones or at any 7-Eleven store.
Once you have a new SIM card, log onto your online account and select Replace SIM or contact Customer Service by calling 1-866-310-1023.
See FAQ for full details. https://www.speakout7eleven.ca/faq