December 25, 2009
Item 13a it states:
"If the expiry date is reached, any remaining balance is removed."
Wheres the Wireless Code of Canada states that you have 7 days to retain your balance:
J. Expiration of prepaid cards
A service provider must keep open the accounts of customers with prepaid cards for at least seven calendar days following the expiration of an activated card, at no charge, to give the customer more time to “top up” their account and retain their prepaid balance.
What happens now:
If you put in a new voucher a few days late and call in to report that you've lost your original credits:
- they will enter a report to have your missing credits added back on.
- they will tell you that it's a one time reinstatement
The next day you'll see your credits have been returned:
- there will be a message to please call them.
- when you call they will tell you that if you let your phone expire then the balance is lost and that they have given back your balance this one time only.
Section 13a of the FAQ might be changed to read something like the following:
"If the expiry date is reached, any remaining balance is removed. You can call customer service to have the balance reinstated . If it is within 7 days they are required to do so by Canadian Law ( http://www.crtc.gc.ca/eng/info.....ht/t14.htm ) despite Speakout's assertion that it is a one-time only favour."