The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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4:34 pm
January 9, 2017
Offline
Been a week now since I activated my sim card, and I still can't add it to my account, let alone add funds and actually make phone calls. Complaint was registered within hours of activation with customer service, but still the same error: "SpeakOut number is already registered"
Nice scam, since I can't return my sim card now that the package has been opened.
4:55 pm
October 14, 2008
Offline
Not sure what you are trying to do. If you bought a new sim card, call customer service right away to activate it and transfer the account/balance to it. I've done this with no problems.
If you aren't trying to transfer an account to a new sim, register the account online, and see if you can add funds there.
If I'm wrong on this. Sorry, it's been a long day. 
1:42 am
January 18, 2009
Offline
I believe it is fairly standard practice that if you want an account already existing(number) transferred to a new sim card, you do not activate the new sim card but you contact customer service. If you already activated it I can understand you need a new sim card. Not a huge expense for an user error, unless I misunderstood.
Think of the savings you will achieve with the simple added expense of one more sim card.
Their business model is such that the stores can't hand out free replacements and if they were to send one to you would you want to wait 1-2 weeks?
quote the FAQ.................
I have a new phone that uses a different size SIM card. How can I keep my number and account balance?
If you already have an active SpeakOut account, and need to move your number and account balance to a new SIM, DO NOT ACTIVATE YOUR NEW SIM CARD. Please contact Customer Care at 1-866-310-1023 to initiate a SIM swap. Be sure to make this call from a phone other than the SpeakOut phone you are wanting to swap.
