August 4, 2009
i switched to Koodo 1 yr back and soon after i regretted it(found out it was owned by Telus). For the past week i have had no service. My bill is paid auto. by credit card (card is paid up), yet 2 months straight i have been slapped with late fees because of processing problems. Now my credit has taken a hit. I phone customer support, just to find out it's at least a 4 hour wait to speak with a rep. just to have the rep. hang up on me. So, i left Koodo and went back to Fido. The move to Koodo and away + costs incurred due to lack of service is over $1000 cdn.
I have now recieved a letter addressed to all "valued customers" from koodo lawyers saying that, in "4000 + words" how they cannot be held liable. My guess is that they can be and the letter is meant to deter as many people as possible. Otherwise why send the letter out?
I will be calling the crtc today to find out more info and file a formal complaint. Anybody else with related info or experience, please comment further.
April 22, 2009
You went to Fido? Man are you ever a glutton for punishment! 🙂 I have never dealt with Koodo, because to be honest, I could see through their BS. they get you on the crappy, overpriced phones. I have dealt with Telus, and my lesson is to go prepaid. That goes with pretty much every provider out there. You get better service, trust me!
Over to why I was picking on Fido, it would be nice if they had a working website so I could actually register my sim. Every other country in the world has this figured out, WTF is wrong with Canada's providers? So I have to call a representative that speaks broken English, and barely a clue of what he is talking about. They ran out of phone numbers in my area. Great way to show how Mickey Mouse you organization is.
August 4, 2009
Yeah. but what are you gonna do. the way i figure, Fido is probably the lesser of three evils. I was with them for about 8 yrs before and the only prob. i ever had was telemarketers bombarding me. And After i got on Fido's ass about it, the calls stopped completely.
You're right about the pay-as-you-go thing though. I have never signed a contract for cell service. That was the allure of koodo for me. No contracts.
We definitely get what we pay for.
BTW - Any complainst against cell phone carriers in Canada goes through ccts
The crtc does not regulate them.
October 21, 2008
December 20, 2009
I agree with Big Ang about the Koodo tab. It's something new to the market, and it may even please to the young generation's mentality of spending. But essentially it is just a contract imposed on you in a different way.
In a contract you get a free phone and go for 3 years, you pay the penalty if you break the contract early.
With koodo, you get a free phone on the tab and try to pay it off, you pay for the tab if you leave.