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DON'T SUBSCRIBE TO SPEAKOUT!
April 18, 2017
9:40 am
pissed
Newbie
Forum Posts: 1
Member Since:
April 18, 2017
Offline

AS OTHER USERS HAVE NOTED THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE!

IN MY CASE MY SIM CARD NEEDS TO BE REPLACED AND THE ONLY NUMBER AVAILABLE ONLINE FOR CUSTOMER SERVICE IS A U.S., NUMBER. MY EXPERIENCE WAS A 20-30 MINUTE WAIT JUST TO ASK THEM TO TRANSFER MY CALL TO THE CANADIAN SIDE OF THEIR BUSINESS. ONCE CONNECTED TO THE CANADIAN CUSTOMER SERVICE YOU WAIT AND WAIT AND WAIT..... BUT THAT'S NOT THE WORST OF IT, AFTER WAITING FOR OVER 30 MINUTES TO SPEAK WITH A REPRESENTATIVE A RECORDING CAME ON SAYING "DUE TO A HIGH VOLUME OF CALLS PLEASE CALL BACK LATER" AND THEN THEY HANG-UP ON YOU!

SAVE YOUR MONEY AND GO WITH A COMPANY WHO TREATS THEIR CUSTOMERS WITH A LITTLE MORE RESPECT.

tv

April 18, 2017
12:35 pm
iamdrumming
Niagara Falls
Moderator
Forum Posts: 2039
Member Since:
October 14, 2008
Offline

Sorry to hear. On the very few occasions I have had to call customer service, I also have heard that "experiencing high volume of calls" message, but my call is usually answered in 5 minutes or less.
Actually, my last call was just what you did. I also had to replace my SIM card. Never had any problems though.

May 18, 2017
8:38 am
happycamper
Member
Forum Posts: 19
Member Since:
November 1, 2013
Offline

^^ Me too. It can be a wait, but I always meet nice people on Speakout support for the few problems I've had... I am careful to observe the hours of their helpline per my own timezone though. It might help to try to figure out a time when their switchboard might be the least busy.

July 27, 2017
12:41 pm
camshaft
Member
Forum Posts: 6
Member Since:
July 21, 2017
Offline

Well glad to see I'm not the only person that experienced the worst service and system setup.
I will not be continuing to use the service