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$250 and Counting
July 27, 2010
4:03 pm
Nightshift
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Forum Posts: 5
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June 20, 2010
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I've been with SO since Dec and have generally had a good experience, HOWEVER; I have recently ported my home number over and now seem to be running out of minutes at an alarming rate. I use it primarily for texting and occasionally for calls. All of my calls are local yet I have topped my phone up no less than 5 times this month. Called Customer service and they couldn't see anything wrong with my usage. I inforrmed them that the amount of money I have put on my phone would give me 2500 texts or almost 10 hours of talk time. Then I asked if they could see that kind of activity on my account. Their answer was "no". After sitting on hold (and chewing up more minutes?) for about 5 minutes they came back on and told me they would do a "line by line" on my account to try to find the problem. Basically from what I understand this involves looking at every call and text I have made or received. I should hear back by next week. Also I am finding that I am getting many texts dropped. I am getting them from someone who is on Telus and they tell me they have sent numerous texts yet they don't arrive.
If I don't get an explanation and a major credit of some kind, I am going with Telus on a pay as you go. After researching it I can buy a phone and get set up and have 400 minutes for 188.00 for the first month and pay 53.00 per month afterward depending on my usage. I can have unlimitrd texting to 5 numbers and unlimited calling to family members who are on telus as well.
I will post results here when I hear back from them.

July 28, 2010
3:45 pm
Nightshift
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They suggested I buy a $10 text top up. Hello Telus!!! Goodbuy SO rip off!!!

July 29, 2010
5:29 am
andreww
Toronto
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March 10, 2010
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Really? Why don't you share some details. They said they were going to do an audit of your account, so as they are suggesting that you upgrade to the $10 / 2500 text per month plan, it would lead me to believe that you are sending out more texts then you realize.

July 29, 2010
4:16 pm
Nightshift
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June 20, 2010
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The audit consisted of reviewing my usage over the last month. The customer rep said they could only go back about a week on their computer as they were talking to me. After the audit they said I was texting quite a bit. If youl ook at my OP you will see the amount of usage I would have had to rack up to use up $250. I didn't and they couldn't see it. So basically it's thanks for the money, sorry we can't help you. The rep told me that the SO plan is for people who want to have minutes last one year. I guess I'm considered a heavy user if I make 3- 5 calls a day and send out about 8-10 texts. They round up thier minutes as well. If I'm on the phone for 1 min and 3 sec I get charged for 2 min. Over all I'm not happy with the amount I'm paying and know that other companies can give me equal or better offers at considerable less money. Well, it was a learning experience and I'm reserching other plans a lot more carefully. $300 per month for cell service is just not going to happen here. They got all the $ out of me they are going to and I'm done. >=(

July 29, 2010
7:26 pm
andreww
Toronto
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I really don't get it. When I had a question about my usage the rep went over my usage charge by charge. You say you've gon through over $200 in a month, obviously they should be able to tell you where it went. And, if you really use your phone that infrequently, why did you keep filling it if the money was disappearing that quick. Somebody is full of crap here, either you or the speakout rep. If I was in your shoes, I'd be on the line with SO until I had every cent back, not on here crying about how you got the short end of the stick.

July 29, 2010
8:03 pm
iamdrumming
Niagara Falls
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October 14, 2008
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I agree. If the first $100 went out of the window, I would be on the phone with SpeakOut asap, to find out what's going on, instead of plunking down another $100, then another $50 dollars. Something's not right with your story. You say you topped off no less than 5 times. After the first time, you should have called SpeakOut customer service. I know I would have.

Another problem with your story is this statement is this "Also I am finding that I am getting many texts dropped. I am getting them from someone who is on Telus and they tell me they have sent numerous texts yet they don't arrive."

I agree that some texts don't arrive for me either, that can happen with any carrier, but with SpeakOut, incoming texts are free, so that would not deplete your balance at all.

Either this what you're telling is the truth, or you're a troll paid by Telus, since you are advertising them.

August 7, 2010
8:00 am
hagbard
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September 9, 2009
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Glad I don't text. 😉