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Sigh, lost my phone just topped up $100
March 8, 2012
1:47 pm
WINDWIND
VANCOUVER
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July 24, 2010
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Can I ask to close my account and ask for a replacement sim card?

March 8, 2012
3:31 pm
iamdrumming
Niagara Falls
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October 14, 2008
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I would call customer service immediately, and tell them. They might be able to send you a replacement sim. Don't close your account. They might be able to switch all the info to a new card.

March 8, 2012
9:11 pm
fefrie
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August 13, 2009
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do what I did. Leave the phone on and active for as long as you can. Keep calling it. Hopefully a good samaritian will return it.

I lost my phone recently, and I kept calling the phone over and over again hoping that someone would return it.

While the phone is active Customer Service can tell you if someone is making outgoing calls or texts on the phone using your sim card.

If you call your phone and it rings, you at least know that it is working. If outgoing calls aren't being made on it, then you know at least it's lost somewhere and no one is using it.

If you can't connect with your phone at all, then you know that either the battery is dead, or someone has removed the sim card.

If you get a new simcard and activate it with your old account, then you can no longer call your phone, and you might as well consider it gone at that point, but if the sim card is still active on your lost phone, you still have hope in returning it.

No one really steals phones these days. Unless it's an iphone.

Just keep calling it or sending SMS messages to it. A good samaratin will return it eventually, or if it's a theif that plans on keeping it then I would hope that he at least has the decency to tell you that he's stealing it and let you have closure at least.

But you haven't lost your $100 at all.

Maybe it was time for a new phone anyways.

March 9, 2012
12:28 am
WINDWIND
VANCOUVER
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July 24, 2010
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Thank you guys, I got my phone back!!!!!

Thank so much fefrie, I just kept calling and finally got it back. Thank God and there is a good samaritian. The world is beautiful!

Thank you iamdruming also, you do help me a lot.

You all have a very great weekend!