January 2, 2011
I've been a SpeakOut customer for years and I'm generally pretty happy with the service. Today, NOT SO MUCH! >:(
I read this in bold blue letters on the FiGO page and happily trundled off to buy a new phone...."Already an existing SpeakOut customer with an active SIM? Just remove your full size SIM from your existing phone and insert it into your new FiGO Virtual phone! No need to call customer care!"
Before I bought I asked the clerk if it would take a full size SIM and he said "yes". (I wanted a full size compatible phone so I have the option of returning it and going back to my old phone if the new handset isn't for me.)
This is incorrect and the website is incorrect - The FiGO is a micro SIM.
Now I'm stuck with a phone I can't use and SpeakOut refuses to refund the $100 airtime voucher. Although they did admit the web page was wrong and apologized. Their workaround? I should go buy a micro SIM and transfer all the contacts manually.
Really, really unprofessional.
March 12, 2009
January 2, 2011
In addition, you would probably have had to recopy your address book into the new phone anyway, because with android phones your contacts aren't stored on the sim card but rather with Google.
Really? My phones have always given me the choice of save to phone or save to SIM so I default to SIM and each time I've upgraded the numbers are there. (Mind you, the SIM can be annoying because I can't save addresses etc. to it, so my Google contacts have more details. )
I'm thinking of borrowing a SIM cutter and ordering cheap adapters off eBay.
Still disgusted with SO. They changed the website within hours of my calling them out on it but it's still MY problem as far as they're concerned.