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Data Settings not working for Android
November 15, 2013
10:55 am
Makebeleafs
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November 13, 2013
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Switched over from browser to Data settings on My HTC Raider. Cannot get the phone to work. Even if I go back to old settings, no internet. Spoke to speakout, they said to use setting on the question page of their website. No luck. Anyone else having problems connecting? Any solutions?

November 16, 2013
7:48 am
46jimbo
Toronto
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Create a new apn. Then the only setting you need to enter is this:

APN : internet.com

(

November 17, 2013
2:34 am
Makebeleafs
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November 13, 2013
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I spoke with speakout and they referred me to the data settings on their website. If that doesn't work talk to your manufacturer. I called HTC and they worked me for almost 2 hours trying to get it to work. They even called speakout and tried to work with them to get it working. Speakout only referred them to the settings on the question page. Speakout wouldn't even work with the manufacturer! They said we are not responsible, you need a new phone. HTC said very sorry
I post on this forum and one answer, one setting, internet. com fixes my problem. You would think speakout would have this simple information. Terrible tech support.
Thank you very much for the help!!

November 17, 2013
5:47 am
iamdrumming
Niagara Falls
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SpeakOut of course does not have to provide any support for phones that they do not sell.

November 17, 2013
9:54 am
chimpanzee
vancouver
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this is not about support the phone but setup issue on their side.

APN setting is the simplest and it is entirely the carrier side responsibilty. If one use an APN that doesn't work, it has nothing to the phone.

this problem indicate that their official APN still do not accept SO account/sim. As for using internet.com, my test suggest that it is throttled to 240bps or so. Though I am still on UMB so not sure if they have the ability to distinguish 'real data' account vs 'old' and throttled accordingly.

November 17, 2013
1:42 pm
46jimbo
Toronto
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Practically everyone getting the data add-on will be using a non-Speakout smartphone. So Ian's comment (is he justifying it?) is plain stupidity from a customer service point of view.

I could never get the official settings to work, both on a Huawei and a Samsung phone. However, I found that by changing the setting for 'APN type' from 'Default' to 'Internet' made it work.

I would be interested in knowing if Chimpanzee's comment about internet.com being throttled is true.

November 17, 2013
4:23 pm
iamdrumming
Niagara Falls
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Not a stupid comment at all and it make perfect sense in customer service. Just stating the fact that they do not support non-SpeakOut phones. That goes with any carrier. Why should any carrier give support to a phone they do not sell?

There are many people who come here asking why SpeakOut will not help them with their non-SpeakOut phones. Now they know why.

November 17, 2013
4:35 pm
chimpanzee
vancouver
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I don't think so. I have experienced with MANY carriers(in various countries including here in canada) that gladly help to make sure a BYOD works with their sim for things like this. So that goes only with SO.

this is not asking them to fix a phone(as if they are responsible for the hardware) but the right setup which all phones are basically the same.

November 17, 2013
4:42 pm
iamdrumming
Niagara Falls
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You must have been lucky, as I have experienced carriers that do not offer support to BYOD anymore, including carriers I have used in the USA.

November 17, 2013
6:40 pm
Psipherious
Ontario
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November 17, 2013
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Hey Guys!

I've been watching SpeakOut for a long time and JUST switched to them about a month ago when they got Data. APN was working fine up until now but then I had the same issue as the rest of you starting yesterday morning. I've just fixed it (I'm on an Android).

And so, I've registered an account just to help you guys fix it to (hopefully)!

I updated my APN settings to exactly the following:

————————————————–
3G Frequency – 850mhz/1900mhz

Name: Rogers [3G]/SpeakOut
APN: rogers-core-appl1.apn
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.gprs.rogers.com

There's a section there with APN settings for Rogers network.

Good luck to you all!

LG/Google Nexus 5 on SpeakOut
November 17, 2013
6:57 pm
chimpanzee
vancouver
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“What are the data settings?”
“In order to access the new SpeakOut data plans, program your device with the following settings:
APN: rogers-core-appl1.apn

MMSC: http://mms.gprs.rogers.com

MMS Proxy: mmsproxy.rogers.com

MMS Port: 80

APN Type: Default

APN Protocol: IPv4/IPv6

APN Roaming Protocol: IPV4/IPv6

If you need assistance adding these settings into your phone, please contact your handset manfacturer.”

Failed to see yours and SO's recommended so not sure why some people said it is not working.

November 17, 2013
11:57 pm
Psipherious
Ontario
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November 17, 2013
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Yeah, the "official" settings you just posted are the settings I was running since I hooked up on SpeakOut with data 1 month ago and stopped working for me 2 days ago for whatever reason.

In the settings I listed are very similar and the IP address posted for MMS Proxy is simply mmsproxy.rogers.com - converted to IP. Perhaps it was the "APN Type: default,supl,mms" that made it start working again, I really have no idea. But now it works unless it was just sheer coincidental timing.

I hope you guys get your data working again though. I'm running Android 4.4 on my phone, unknown if that has any factor in this. It shouldn't, but who knows...

LG/Google Nexus 5 on SpeakOut
November 20, 2013
1:41 pm
netyang
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the ONLY thing about it not work is, you need reboot your phone after change the settings. That because some cellphone only apply the changes after boot.

December 5, 2013
5:50 pm
methylenedioxy
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December 5, 2013
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Toronto Here. I had to mix and match settings in order for MMS to work along with data.

Using Galaxy Mega 6.3

APN
Internet.com

MMSC
http://mms.gprs.rogers.com

Multimedia mesage procy
10.128.1.69

Multimedia message port
80

December 9, 2013
10:39 pm
Kaizen
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Tried using the internet.com APN, the Rogers APN, and the APN settings provided on the SpeakOut page.. I tried rebooting it for a minute, 5 minutes, 10 minutes. I climbed the Everest and searched for the Holy Grail... ABSOLUTELY NOTHING WORKS. Just wasted my money on the useless Data plan I can't use. Someone friggin help me. Anyone?????

I have an Android Gingerbread if that even matters anymore

December 9, 2013
11:35 pm
dennismiller
BC
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Lots of things to look at. Data enabled? Sorry had to ask.

December 10, 2013
12:30 am
Kaizen
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dennismiller said:

Lots of things to look at. Data enabled? Sorry had to ask.


Yep... of course i enabled it... I already paid for it. I even got the text verification that I got the Value Plan with the 100 MB Data enabled. Still NO connection.

December 10, 2013
5:28 am
46jimbo
Toronto
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I believe Dennis was asking if data is enabled in your phone settings.

December 10, 2013
5:32 am
46jimbo
Toronto
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The other thing that people may forget to do is to make sure that your new apn has been 'selected'. Does the radio button for that apn show that it's active?

December 10, 2013
8:31 am
Kaizen
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46jimbo said:

The other thing that people may forget to do is to make sure that your new apn has been 'selected'. Does the radio button for that apn show that it's active?


Yes to all of your questions.... Still no connection.

I'm probably gonna reset the phone to factory settings... then try all the APN and see if it works.