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Petro-Canada Mobile not participating in IMEI blacklist
December 12, 2013
1:22 pm
darielab
Montreal
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December 12, 2013
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EDIT: It turns out that Petro-Canada is participating in the IMEI blacklist program. To have your phone blacklisted, they need the following information:

name
mobile number
handset type
IMEI#
receipt with IMEI or picture/scan of package showing IMEI#

This information, along with a letter indicating you want to blacklist the phone, needs to be sent by fax to 519 846-9022.

I've been a Petro-Canada mobility customer for a few years now. Was satisfied with their service and rates. The new phone I bought a week ago was stolen yesterday. I called customer support to have the phones IMEI# blacklisted and I found out, to my dismay, that Petro Canada Mobility is not participating in the IMEI blacklist program [Image Can Not Be Found] This is quite disappointing as most major carriers in Canada and the US are participating in this initiative.
So to anyone thinking of becoming a Petro-Canada mobile customer, be warned that if your phone is lost or stolen, you will be unable to list it as such on the IMEI blacklist set up by the Canadian Wireless Telecommunications Association.
I'm not certain, but I don't think 7eleven is participating in this initiative either.

December 12, 2013
5:45 pm
46jimbo
Toronto
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March 12, 2009
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This is disappointing. Is there any way of registering the imei by another means?

December 12, 2013
8:27 pm
darielab
Montreal
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December 12, 2013
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I did a little research and it seems that only the carrier can blacklist IMEI numbers on the list set up by the CWTA.

However, there are a few sites where you can enter the IMEI of your lost/stolen phone in an online database. imeidetective.com is one of them. Not sure how many people that buy used cell phones bother to check those sites though. And only the CWTA blacklist will be used by carriers to block and track down stolen phones.

December 13, 2013
9:18 am
bridonca
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April 22, 2009
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I don't see the point in Speakout participating in any imei black list program. They do not sell phones worth stealing. You lose a $600 iPhone, OK, but a phone you get free with $100 airtime? And don't get me started on the Huawei Y200. Thieves will try to return it if they accidentally stole it!

December 13, 2013
10:15 am
darielab
Montreal
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December 12, 2013
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Sure, but you can buy a SIM card to use with a good phone. That and by not participating in the blacklist, they are allowing stolen phones to be used on their network... At least I think this is the case based on my understanding of the IMEI blacklist.

December 13, 2013
11:29 am
chimpanzee
vancouver
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December 30, 2010
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using and blacklisting seems to be different thing(not sure if they don't do both).

As blacklisting IMEI requires some form of 'proven ownership' or else I can randomly blacklist a phone. So if you are not buying from them, how do you prove ownership to begin with ?

using one I assume is more about the carrier(Rogers not SO) but I don't how exactly it works. As this sounds like a central database that is shared by all carrier.

December 13, 2013
12:10 pm
darielab
Montreal
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December 12, 2013
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You can't blacklist a phone yourself. Only the carrier can add a phone's IMEI# to the CWTA blacklist (central list shared by participating carriers). The carrier knows your IMEI when you use your phone on their network. It's not proof of ownership per se, but they can see if you've been using the phone and how long you've been using it.

As to my other point, I'm assuming that since PetroMobile and SO are not participating in the CWTA blacklist, that they also do not block blacklisted phones. I may be wrong about this though.

December 13, 2013
4:35 pm
iamdrumming
Niagara Falls
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October 14, 2008
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I received an email today regarding this thread from a contact at SpeakOut. Here is a copy and paste of that email:

"Petro Canada Mobility and SpeakOut Wireless both participate in the IMEI Blacklist Program however there are specific guidelines that must be followed. A guest must fax a copy of their purchase receipt with proof of IMEI – for example, if you purchased a handset from Telus, Rogers, Fido, Bell etc and are currently using it on SpeakOut, you can contact us to blacklist the IMEI however you will need to provide a purchase receipt that has the IMEI listed on the receipt. In the case of Speakout and Petro Canada, the IMEI is not listed on the purchase receipt so we will need some form of confirmation that you are in fact the owner of the handset, a scanned photo of the original box clearly showing the IMEI or the QuickStart guide and activation code for the handset.

Guests with a lost or stolen handset should be directed to contact Customer Care – SpeakOut Wireless toll free is 1-866-310-1023 and Petro Canada Mobility Customer Care can be reached at 1-866-788-3475."

So, that's coming from Ztar Mobile themselves.

December 14, 2013
1:55 pm
darielab
Montreal
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December 12, 2013
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Thanks for the tip iamdrumming! I called back customer service and found out I had been misinformed the first time around. Petro-Canada does participate in the IMEI blacklist. To have your phone blacklisted, they need the following information:

name
mobile number
handset type
IMEI#
receipt with IMEI or picture/scan of package showing IMEI#

This information, along with a letter indicating you want to blacklist the phone, needs to be sent by fax to 519 846-9022.