The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Where did my minutes go?

Peter on Where did my minutes go?

Mon, 11 Feb 2008 11:42:39 -0800

Yeah, come to think of it, Pay & Talk is a TELUS thing. If you talk to a 7-Eleven manager who understands what happened, you might be able to return that and get a Speak Out voucher. Otherwise, I guess you could post the TELUS airtime for sale on Craiglist or somewhere similar for $15 (and take a $5 hit).

manny on Where did my minutes go?

Mon, 11 Feb 2008 09:17:16 -0800

I have a funny feeling, the store sold you the wrong " plan ".
They sell other brands as well ( Virgin, etc. ).
Never heard of a $ 20.00 voucher, only 25, 50 and 100.

Mike-db on Where did my minutes go?

Mon, 11 Feb 2008 05:03:11 -0800

Thanks everyone who helped, I called them and asked them what was wrong they told me to take my peiece of paper with my minutes code on it back to the 7-11 I bought it from and get a new one. But the receipt says no refunds, am I hooped?

Mike-db on Where did my minutes go?

Mon, 11 Feb 2008 00:32:14 -0800

Manny, thanks.
Tiger, I rounded.

tiger on Where did my minutes go?

Sun, 10 Feb 2008 23:33:51 -0800

I didn't know there was a $20 plan, I thought the min amount you can buy is $25 on Speakout.

manny on Where did my minutes go?

Sun, 10 Feb 2008 15:12:57 -0800

When all else fails, call SO customer service, give them the receipt number & they will apply the credit to your account.

Mike-db on Where did my minutes go?

Sun, 10 Feb 2008 14:17:30 -0800

Hmm well I tried entering my code from my receipt again and nothing, it just tells me to enter the code after I press the "*" button.

nimo on Where did my minutes go?

Sat, 09 Feb 2008 18:54:48 -0800

It sounds to me like you have been running on the initial $5.00 that came with the phone. I assume you phoned in and entered the code to get the additional minutes you purchased, if not that is probably your problem.

Check with customer service to make sure that you got credit for this airtime.

Mike-db on Where did my minutes go?

Sat, 09 Feb 2008 17:34:55 -0800

So I just bought my first speak out phone last night, along with it I bought the $20 pay and talk plan card, so what I'm not sure about is why do I have only $1.50 worth of minutes left when I should have more? I've only made 9 phone calls and I've only used 14 minutes worth. Now unless I did my math wrong on how the minutes work out I should have a lot more then $1.50 worth left.