The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Voicemail Issues

RonM on Voicemail Issues

Sat, 18 Sep 2010 18:16:41 -0700

I guess the definition of "Western Canada" is subject to interpretation.
The 604 number is good for BC which is Area Codes 250, 504, and 778.
If you have a SO phone from the Prairie Provinces which are also Western Canada, you have to call a Calgary number.

If your SO number is in area codes 204, 306, 587, 780, or 403, the number you have to call is 1 403 978 9990 to pick up your voice mail. The same rules apply -- it is not long distance from any of those area codes from the SO phone itself.

hobojojo on Voicemail Issues

Sat, 18 Sep 2010 14:44:17 -0700

Issue with the voicemail has been resolved. For western Canada, you can change the number you dial to 1 604 762 9993. It doesn't charge long distance fees despite being in a different area code. 🙂

hobojojo on Voicemail Issues

Fri, 17 Sep 2010 22:16:50 -0700

Hi everyone,

I have been having issues with my voicemail for a few years now. Basically, it works fine to check my voicemail from any other phone, but whenever I try listening to a message from my mobile, it dials, then hangs up. I just recently bought the Nokia 5130 and switched my old sim card into it hoping it would fix the problem, but sadly, it has not. I tried calling customer service a few months ago and the person didn't really have a solution.

Any ideas to this dilemma?

iamdrumming on Voicemail Issues

Sat, 21 Aug 2010 20:41:35 -0700

True. Thanks for the correction 😉

reddleman on Voicemail Issues

Sat, 21 Aug 2010 19:45:10 -0700

iamdrumming said:

Correct. Any time you use your phone, you are using up airtime, whether to set-up or access voicemail, or to send or receive a call.

Well, not any time. There are some free calls, like *777, *888 and 611. I think that's where the confusion comes in, since some services like Customer Care are free, whereas voicemail is not.

WINDWIND on Voicemail Issues

Sat, 21 Aug 2010 16:59:07 -0700

Correct. Any time you use your phone, you are using up airtime, whether to set-up or access voicemail, or to send or receive a call.

Got it, very very clear! Thank you!

iamdrumming on Voicemail Issues

Sat, 21 Aug 2010 16:09:12 -0700

WINDWIND said:

So, the conclusion is, when you use your cell to set up voice mail, you will still be charged airtime, right? If do it by landlines, then there will be no charge right?

Correct. Any time you use your phone, you are using up airtime, whether to set-up or access voicemail, or to send or receive a call.

905Guy on Voicemail Issues

Sat, 21 Aug 2010 15:54:20 -0700

From the Speakout website:
"Access your voicemail from any telephone not just your SpeakOut phone. Turn off your SpeakOut phone and dial your SpeakOut number on another phone. When you hear your greeting, press # on your keypad and enter your pass code. Accessing your voice mail this way avoids any airtime charges; it's a great way for you to SAVE money! "

WINDWIND on Voicemail Issues

Sat, 21 Aug 2010 15:29:02 -0700

So, the conclusion is, when you use yr cell to set up voice mail, you will still be charged airtime, right? If do it by landlines, then there will be no charge right?

Anne on Voicemail Issues

Fri, 20 Aug 2010 19:30:29 -0700

Customer Service issued me an adjustment when I first activated my voicemail using my cell. I called them for assistance (I can't recall what the issue was because it was quite a while ago) but I recall most of the problems were due to my error. They were excellent both with the help and not hesitating to issue a credit. I was able to successfully set up all my voicemail options from a landline after their instructions.

iamdrumming on Voicemail Issues

Fri, 20 Aug 2010 16:43:24 -0700

I don't think a call will resolve getting your money back. You are deducted airtime whether you use your phone for a phone call, or checking your voicemail. Anytime you use your phone, airtime will be deducted, and that includes an outgoing call, or an incoming call.

simon174 on Voicemail Issues

Fri, 20 Aug 2010 16:12:41 -0700

iamdrumming said:

Are you sure the $1.25 taken from your account wasn't for the monthly 911 fee? SpeakOut now deducts $1.25 from your account every month.

If it wasn't due to the 911 fee, airtime is always deducted from your account while using your SpeakOut phone, even while checking voicemail.That's why it's better (and cheaper) to access voicemail from a landline.

No it was not the 911 fee, I've only had my phone for 4 days, and they deduct that one month after that date etc. It is definitely from the voicemail, and I got these instructions from the booklet that came with my phone. They should have mentioned that it will use my airtime money, it's not really fair. You think giving them a quick call will resolve anything?

iamdrumming on Voicemail Issues

Fri, 20 Aug 2010 15:39:30 -0700

Are you sure the $1.25 taken from your account wasn't for the monthly 911 fee? SpeakOut now deducts $1.25 from your account every month.

If it wasn't due to the 911 fee, airtime is always deducted from your account while using your SpeakOut phone, even while checking voicemail.That's why it's better (and cheaper) to access voicemail from a landline.

simon174 on Voicemail Issues

Fri, 20 Aug 2010 15:24:29 -0700

Hey guys, so I was trying to activate my voicemail today. Unfortunately I ran into a lot of trouble. I tried it with my current phone, and holding 1 wouldn't even work, would just lead to the call instantly being ended. So I take out my 1661 and try it out. It works! I am doing the automated servicing, and it keeps taking me in random circles, and I can't get out of a certain part of the process. (Basically I wanted the automated message instead of my voice, it first gave me the option, so I chose automated, then it kept insisting I record a message). I tried for some time and couldn't get it to work so I hung up. I decided to check my balance just incase the call charged me...and it dropped by a 1.25, I never knew I was getting charged! Although that's not a lot of money, I find it very irritating that I couldn't get my vmail setup, I was charged on top of that, and I don't want to risk trying again. That's my rant, what should I do?