The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Speak Out calls to other countries fail https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/ Simple:Press Version 5.7.5.3 dhutton on Speak Out calls to other countries fail https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15113 Technical service details https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15113 I actually use different SIM cards in other countries but save all my contacts in the phone, not on the SIM card: I don't want to maintain multiple phone books (too error-prone).

I haven't encountered the problem of text messages not being properly identified if the caller's number is stored with the '+' prefix. This is a function of the phone -- basically how many digits it compares in order to detect a match between the calling number and the phone book. Different phones seem to handle this differently, and some phones also handle text messages and incoming calls differently.

]]> Tue, 12 Jan 2010 05:41:24 -0800 Adele E. on Speak Out calls to other countries fail https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15107 Technical service details https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15107 When calling or texting Germany or other countries in Europe, I never used "+" and have always been using 011 followed by the country code, etc. The reason being is that when I get a message from a number in Europe, if I had that number stored with the "+" prefix, then the name associated with the incoming number would not show up. That for me would be inconvenient.

But I totally see what you mean, when using the same SIM both in EU and here.
i.e. you don't wanna store your numbers as 011.... as when you're in Europe the local numbers dialed this way would not work, and vice versa.

I use a local SIM when in Europe, which has a separate contacts list, and just use the same phone. (My brother who lives there just transfers some credit when needed to keep it active:wink: ).

]]> Mon, 11 Jan 2010 19:34:31 -0800 dhutton on Speak Out calls to other countries fail https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15102 Technical service details https://www.speakoutwireless.ca/speak/technical-service-details/speak-out-calls-to-other-countries-fail/#p15102 I recently ran into what I view as a serious inconvenience in the Speak Out service: the system does not recognize the standard mobile phone format for country codes, which is a plus sign followed by the country code (e.g. +44 for the UK).

If I dial an international number using this format the call is not connected and I get an error message saying that the 'number is not assigned'. This is incomprehensible since I know that the number in my phone book is good, and works perfectly when I am in the UK (or any other country or on any other mobile network). In my case I was making an emergency call and it was a very serious problem for me that I could not get through.

When I called customer service to complain, I found out that on the SO system it is necessary to use the landline format (01144 for the UK). This is incredibly stupid and a real problem for users: if I change my UK numbers to the 01144 format, they no longer work when I use the phone in the UK.

I called and emailed customer service and asked them to request a fix.

Has anyone else run into this problem?

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