The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Port 2 "family plan" phones?

Johnnie7 on Port 2 "family plan" phones?

Thu, 14 Jul 2011 23:01:44 -0700

Follow up and conclusion:

We bought two SO phones in April.

I had one activated and asked SO to port the secondary phone number on the Rogers Family Plan (my wife's phone). That took a day or so.

I then activated the second phone and asked SO to port the primary phone number. That also only took a day or so.

Rogers final bill (May 16th) arrived and said I had a $26 credit (due to where the porting fell on the billing cycle).

July 12th a cheque for $26 arrived in the mail!

(This was so easy. And I never talked to Rogers about porting or cancelling etc, just call SO! I think the key here is to port the secondary phone first so you don't close your family plan account.)

Johnnie7

iamdrumming on Port 2 "family plan" phones?

Fri, 29 Apr 2011 13:57:20 -0700

Johnnie7 said:

bridonca said:

You should talk to a competent Rogers representative, and see what they have to say on the matter.
.

I've been with them 8 years and still haven't found one! Besides the information isn't that reliable or honest anyway. I am really trying to get AWAY from these guys.

Still, Rogers and/or SpeakOut are the only ones that can help you with these issues, since they are the only ones that can go into your account and do the porting.

Johnnie7 on Port 2 "family plan" phones?

Thu, 28 Apr 2011 21:05:40 -0700

bridonca said:

You should talk to a competent Rogers representative, and see what they have to say on the matter.
.

I've been with them 8 years and still haven't found one! Besides the information isn't that reliable or honest anyway. I am really trying to get AWAY from these guys.

bridonca on Port 2 "family plan" phones?

Wed, 27 Apr 2011 08:54:54 -0700

Unless someone here did something like this before, this is probably not the best place to get info on this. You should talk to a competent Rogers representative, and see what they have to say on the matter.

As far as Speakout is concerned, you ask them to port a number, and if they can, they will. The mess created on the Rogers side is a mess Rogers and you have to deal with, so it would be best to talk to the Rogers people ahead of time.

Johnnie7 on Port 2 "family plan" phones?

Tue, 26 Apr 2011 22:41:24 -0700

We have two Rogers phones on the family plan which the contract(s) expired April 26th.
I am interested in porting both to new SO phones.

*Do we need to port them in a particular order to continue using the same numbers? My concern is if I port mine (the primary phone on the plan) it will close the account. Do we need to port the secondary phone first?

Also, do I activate the SO phone using the provided SIM, and then ask to port the old number? Or do I install the old SIM and try to activate and ask to port? (This part seems to be obvious to most people, and therefore not explained properly.)

Thanks

Johnnie