The Unofficial Speak Out Wireless Canada Consumer Page - Forum: Reviews

Gryffyd on 30 day plans

Thu, 25 Mar 2021 09:04:03 -0700

I’m a very occasional cell phone user and recently bought a new phone. While surfing speakout portal I came across their 30 day data plan for $10. I have never used data on a cell phone previously, so I thought I’d give it a try. I assumed, perhaps foolishly, that the plan would end after 30 days, only to find it my account had been deducted following the 30 days, and the plan continued.
Although the agreement spells out how to cancel a plan, nowhere does it say plans are automatically renewed. I’ve been very happy with the talk and text plans for many years, it’s so disappointing to discover this.

dennismiller on promotion - disappointed. :)

Fri, 19 Jun 2020 23:27:31 -0700

No data. Actually $12/month if you get a few rewards (2 off just for auto pay). Anyway I was never able to keep it to $25.

iamdrumming on promotion - disappointed. :)

Sat, 13 Jun 2020 19:21:42 -0700

It's all relative. SpeakOut might not have good coverage for you, but they have great coverage where I am, and better coverage that Public Mobile/Telus.

As for being not competitive, I disagree. The lowest priced plan at Public Mobile is $15/month ($180.00 a year). SpeakOut starts at $25 a YEAR.

dennismiller on promotion - disappointed. :)

Mon, 01 Jun 2020 01:00:59 -0700

Public Mobile has so much better coverage here in the Okanagan I decided to port in my Speakout number and forget about Speakout.
Speakout, thanks for the years but now not competitive!

dennismiller on promotion - disappointed. :)

Wed, 12 Feb 2020 17:00:12 -0800

I was in my speakout account and the banner reads $25 unlimited talk text 3 GB data. Wow I say. As good as the public mobile I just signed up for and more data...almost chose it and cancelled public mobile.. Then read the fine print. New activations only and only applies to first 3 months(though the language is more confusing).. Oh well Public Mobile it is.

Keeping Speakout for the $25 / year. just not sure what I will use it for.

Waggy on So Disappointed with Speakout Support

Wed, 24 Jul 2019 14:21:29 -0700

I purchased a Umidigi phone and installed my Speakout SIM card and the data plan did not work. Contacted Speakout and was told it was a manufacturers issue. Tried my other new Umidigi phone and same issue. I then tried my Speakout SIM without the data plan and had Speakout add the data plan to that SIM and it worked!! So how is it a manufacturer's problem. It is my problem because I have Speakout! I have decided to move the phone to the $15 Public Mobility that has 100 minutes and 250 data a month.

horst on Used phones sold as new

Wed, 13 Mar 2019 11:03:13 -0700

i contacted the head office they contacted the manager in Mission BC she told the head office that she sold me a new phone , I will bring the phone back to the store , and get one from Amazon, the same phone from 7eleven is 1/2 the cost from Amazon

horst on Used phones sold as new

Wed, 13 Mar 2019 10:57:52 -0700

iamdrumming said

That's good to know. You didn't say who you complained to, but I would put in a complaint with SpeakOut's head office.
You can also buy a phone right from the official SpeakOut site.
In the future, it might be better just to buy a sim card, rather than a phone. You can use your own phone with SpeakOut, as long as it's unlocked (or locked to Rogers).

iamdrumming on Used phones sold as new

Tue, 12 Mar 2019 12:03:50 -0700

That's good to know. You didn't say who you complained to, but I would put in a complaint with SpeakOut's head office.
You can also buy a phone right from the official SpeakOut site.
In the future, it might be better just to buy a sim card, rather than a phone. You can use your own phone with SpeakOut, as long as it's unlocked (or locked to Rogers).

horst on Used phones sold as new

Tue, 12 Mar 2019 11:27:28 -0700

I purchased a phone from the 7 Eleven Store in Mission BC Canada when I opened the box I noticed it was used , I exchanged the phone returning home I noticed this phone was also used and slightly damaged, back again to exchange the phone this time I checked the package to make sure everything looked ok , again returning home to connect the phone it wouldn’t butch , it also was a used phone but locked by the previous customer, I put in a complaint over a week ago but get nothing but excuses and delays

bridonca on worst CSR - what should I do to ask a simple question?

Tue, 04 Dec 2018 11:23:48 -0800

There is a lot of turnover when it comes to customer service. Sometimes there is a need to fill in a slot with a body, any body. That is probably what happened here.

sandal on worst CSR - what should I do to ask a simple question?

Mon, 26 Nov 2018 17:13:10 -0800

Reporting back: called again, this time a gentleman. Took half minute listen to me and answer my question. You do not have to put in any money before you port in.
It'd be so unfair if he is paid same as that Ingrid in***n bitch.

sandal on worst CSR - what should I do to ask a simple question?

Mon, 26 Nov 2018 10:40:07 -0800

Sorry forgot to mention, I asked her how could I talk to someone else to ask my question because she refused to listen to me. She said I have to hang up and call again, which I did - but you know what ! I called again and there she was again ! How can I get to someone else ? does 711 have only one person getting support calls ?

sandal on worst CSR - what should I do to ask a simple question?

Mon, 26 Nov 2018 10:34:41 -0800

I have been with SO for many years and had never had need to call their customer service. Today I have a simple question and call their 1866 and man, it was UNBELIEVABLE ! The CSR name is Ingrid. She was EXTREMELY rude and unprofessional to the point that you'd think she was joking! I sent in a complaint to SO and ask they listen to the recording (hope they have one as they claimed) and see for themselves. I live in Canada and this kind of behavior from a CS would be a joke and laugh stock. She is a scar on 711 company's face.
Anyway, my question is about porting in from Koodo. I have 3 phones under my account already but I plan to port in a 4th one (an easy way to cancel koodo without calling them). I understand I need to activate my SIM and get a new number first. Question is do I have to top it up, as second step, before I fill the porting form? I do not plan to keep the 4th number so I do not want to top it up.

Yves on Notification Sent to Phone 15 Days Prior to Account Expiry

Wed, 26 Sep 2018 19:58:01 -0700

I also only get notifications when a plan is coming up for a renewal, never for an account expiry. To that end, I put a reminder in my calendar so I get a day's notice to top up and get another year of activation.
I do get a notice when 80% of a monthly data plan is used up.

dennismiller on Speakout Activation is the worst

Fri, 27 Apr 2018 02:05:17 -0700

Activation line at 1-866-310-1023

So what didn't work?

Dude905 on Speakout Activation is the worst

Thu, 26 Apr 2018 11:11:54 -0700

Its so stupid you buy their phone and paid for a sim card with air time , afterwards you can't activated . I spend so much time trying to activate the phone I almost gave up . You call the number and half the time you get disconnected or doesn't even allow you to call. Another thing what does the internet have to do with a cell phone service, their auto responds keep mentioning to use their website , well I don't have a PC or do I have the internet and why would it matter . I don't want the internet but rather a phone service . Why is it to speak with a supervisor it takes one to 3 days? why can't people just connect with a supervisor when need be like all else companies do ... I will never use them again once my time is up. Bad customer services

Yves on Notification Sent to Phone 15 Days Prior to Account Expiry

Thu, 12 Apr 2018 06:19:42 -0700

I only get reminders if a plan date is coming up for renewal. It tells me to make sure that I have sufficient funds or time retaining on the funds balance or the plan would not be renewed. This makes sense from a profit standpoint in that it ensures they will continue to get monthly revenue. Those on pay as you go don't make them as much money so it is better for them to let the balance expire so they get some free money. Not particularly ethical, but in the current business environment, ethics and profits rarely go hand in hand.

happycamper on Notification Sent to Phone 15 Days Prior to Account Expiry

Sun, 18 Mar 2018 07:26:40 -0700

I dial *777# when I begin to wonder if I'm running out.
but no, I don't recall being sent a notification. Not in the last 5years anyways.

happycamper on Doing a SIM swap? beware of outdated info on some SIM card packets!

Sun, 18 Mar 2018 07:21:01 -0700

It's a good tip...I suppose the old old stuff sits around in the 7/11 stores but I think I would have tried returning the sim card to the store and asked for a refund. It would alert the store to get new stuff in too.