https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/ Simple:Press Version 5.7.5.3 https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31791 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31791 The IMEI number should also be on a sticker often found under the battery. Compare it to the one printed on the box.

]]> Sat, 03 Jan 2015 08:37:39 -0800 https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31790 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31790 I would return to 7-11 and get another SIM card. If they hassle you, return the phone.

]]> Sat, 03 Jan 2015 04:29:55 -0800 https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31789 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/trouble-trying-to-activate-a-new-phone-and-sim-purchsed-dec-24th-2014/#p31789 Purchased Alcatel OnetouchModel A392A on Dec 24th along with a Sim card and $50.00 airtime from 711 Store.
When try to activate the sim/phone message says the IMEI is incorrect I am using the number on the box.
Phoned the Support # for SO Canada but only get a busy signal or if I get through I am directed to contact Alcatel website which is no help at all.
Short of returning the phone to the store what can I do.
Your advice is welcome.

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