Thread closed.

You are probably right, but who knows? This world is filled with people that want something for nothing.

Hear, hear!

I emailed my complaint. I filled up one account with $100 to get the $25 additional. I also started a new data chip on January 31! Everything was tickety-boo and then Feb 1, Rogers lowers the boom.

Really? You obviously didn't buy the $100 top-up for any reason related to data as that promotion ended a month ago and you only activated data two days ago. Call speakout and cancel your data and ask for your $10 back.

In addition. With the promotion, I was able to purchase the Nokia C3 (from Speakout) at the discounted price. Features on the Nokia C3 such as MSN, Facebook, mail worked before, not it is not working anymore. Should I blame Speakout for these services not working? They do carry the phone and the phone advertises premium service over cellular data.

Actually, they don't. The offer "unlimited browsing". That's it. And that's still there.

I agree it sucks, but 7-11 never offered "premium services over cellular data". They advertised unlimited web browsing on the phones that they sell.

The deception is providing unproxied data during a promotion to attract customers. The new customers are under the impression that they get unlimited, unrestricted data which is referred to as the "great deal". Once the promotion has ended, Speakout gives its customers proxied data. They did not inform the customer that there will be a service change, aware the customer they were recieving premium data or anything. Now one may argue that ROGERS is at fault, however that argument overlooks that Speakout lacks affiliation with the ROGERS company, so any service change to Speakout customers, Speakout needs to solve on their own, or they are essentially conning all Speakout customers.

What promotion are you talking about? Speakout never advertised this, it was an error on their back end. If a store advertises a product for $10, but mistakenly prices it in the store for $7, they have to honour the lower price, but they aren't obliged to continue labeling all new stock of the item at that price.

You seem to have inferred a lot of things that Speakout never claimed to offer. Speakout is definitely obligated to provide the service that they advertised, which they appear to be doing.

It's great that for a while, we lucked out and got more than what we were paying for. It sucks that it's gone now, but it's not like they're under any obligation to keep it going.

I'm disappointed, and I'd love to see them offer something like a bulk data rate, but I don't expect to see it.

andreww said:

We all knew it probably wouldn't last, and said as much on these forums.

That was my understanding too. We all knew that getting full data instead of just browsing was more than SO had charged us for.
To try to insist that SO must continue with this is a little over the top. They don't owe us anything other than what they have indicated.
Having said that, I hope they fix it and continue it. We never did find out if it was intended or a mistake on SO's part so we're all just spinning our wheels and guessing until SO makes a statement on this.

I completely agree with you. There are so many winges on this topic when you fully knew that only web browsing was supported. Even the option is named "Browsing" and it specifically says you have "unlimited browsing".

It was great while it lasted. It would be greater if they reinstated it, but you have no reason to expect to get unlimited data because it was on by accident (or a tease).

And where did you get that impression??? Certainly not from Speakout! If you look at the data settings provided on speakouts site, it clearly states that you need a proxy.

Even with the proxy on, I was able to use VOIP and other features. There was no way to judge how strict the proxy settings were. It was safe to assume, at that time, that the data had minimal restrictions if any.

Nowhere does speakout suggest that MSN would work.

Then, the default Facebook and Twitter applications. Also, why would Speakout carry a phone that is not 100% capitable with their network?

Thats a stretch. Speakout has never to my knowledge advertised their data for anything more than it is.

The never set out what restrictions were set on the data. The only way to test what restrictions were implemented was to test the service. And I did test the service, during the month of December...

Not going to happen. How would Rogers explain that one to all those people paying $25/mo for 500mb

They've done it for 3 months already. Many people are on contracts anyways, Speakout doesn't do contracts and Speakout is pre-paid.

Sure, next month you can use twice as much unrestricted data

We all knew it probably wouldn't last, and said as much on these forums.

That was my understanding too. We all knew that getting full data instead of just browsing was more than SO had charged us for.
To try to insist that SO must continue with this is a little over the top. They don't owe us anything other than what they have indicated.
Having said that, I hope they fix it and continue it. We never did find out if it was intended or a mistake on SO's part so we're all just spinning our wheels and guessing until SO makes a statement on this.

I am not a long time user, I activated the data feature one month ago -in fact, I just received a text stating that they just renewed the data feature for another month.

I'm now getting 1 Mbps dl with a lot of hops to get to speakout's pop.

Rogers lowered the boom...nationally. All at once. Feb 1.

SO
My phone says Speakout 3G on it. The speed is sloowwer.

Just ran a speed test.

1.59MBps Unproxied on January 9th
1.39MBps Proxied today

Not really a huge difference, and probably unnoticeable while browsing.

It's all very clever of you to quote from the bible of Speakout, but all that tells us is that they cannot/won't help with problems relating to non-Speakout handsets. Nowhere do they say that if a phone suddenly develops an "issue" which is down to something which they have altered, that they can say "screw you, we've got your money already".

I'm not being clever about anything. I've been a long time Speakout user and was quite aware of the limitations of Speakout data. I suspect you were too, until a couple of months ago. We all knew it probably wouldn't last, and said as much on these forums. Hell, Speakout was only 2G when I signed up! They never advertised or insinuated that you would ever get more than that. After more than a year of 3G access that is faster than Rogers 3G, they have not asked for one dime more in monthly fees.

If you don't like it, go somewhere else (although I doubt you will).

I have data working on my iPhone. It's a different type of data than the one that I was under the impression I was getting.

And where did you get that impression??? Certainly not from Speakout! If you look at the data settings provided on speakouts site, it clearly states that you need a proxy.

In addition. With the promotion, I was able to purchase the Nokia C3 (from Speakout) at the discounted price. Features on the Nokia C3 such as MSN, Facebook, mail worked before, not it is not working anymore. Should I blame Speakout for these services not working? They do carry the phone and the phone advertises premium service over cellular data.

Nowhere does speakout suggest that MSN would work.

Social Networking (Facebook, Twitter)
OVI Mail (free email account)
SMS
Wi-Fi connectivity
MP3 Player
2 megapixel Camera
FM Radio
Bluetooth
2G Web Browser
Voicemail, caller ID, call waiting, three-way calling

The deception is providing unproxied data during a promotion to attract customers. The new customers are under the impression that they get unlimited, unrestricted data which is referred to as the "great deal". Once the promotion has ended, Speakout gives its customers proxied data.

Thats a stretch. Speakout has never to my knowledge advertised their data for anything more than it is.

- Restore unrestricted data

Not going to happen

- Refund Speakout customers

Why should they?

- Provide capped data (eg 1gb) while keeping the same price.

Not going to happen. How would Rogers explain that one to all those people paying $25/mo for 500mb

- Compensate Speakout Customers

Sure, next month you can use twice as much data

My phone says Speakout 3G on it. The speed is sloowwer.

In addition. With the promotion, I was able to purchase the Nokia C3 (from Speakout) at the discounted price. Features on the Nokia C3 such as MSN, Facebook, mail worked before, not it is not working anymore. Should I blame Speakout for these services not working? They do carry the phone and the phone advertises premium service over cellular data.

Also, i would like to add a definition of Con Artist "Con artists make money through deception. They lie, cheat and fool people into thinking they've happened onto a great deal or some easy money, when ­they're the ones who'll be making money."

The deception is providing unproxied data during a promotion to attract customers. The new customers are under the impression that they get unlimited, unrestricted data which is referred to as the "great deal". Once the promotion has ended, Speakout gives its customers proxied data. They did not inform the customer that there will be a service change, aware the customer they were recieving premium data or anything. Now one may argue that ROGERS is at fault, however that argument overlooks that Speakout lacks affiliation with the ROGERS company, so any service change to Speakout customers, Speakout needs to solve on their own, or they are essentially conning all Speakout customers.

Some solutions I could suggest to Speakout are:
- Restore unrestricted data
- Refund Speakout customers
- Provide capped data (eg 1gb) while keeping the same price.
- Compensate Speakout Customers