The Unofficial Speak Out Wireless Canada Consumer Page - Forum: Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/ Simple:Press Version 5.7.5.3 pdops on request not completed https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33353 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33353 The 3G network is being shutdown across Canada so your "old Nokia" will stop working at some point if it is not capable of 4GLTE

There's a discussion about this in this topic

]]> Sun, 30 Nov 2025 13:41:45 -0800 deecee on request not completed https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33352 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33352

pdops said
With the recent changes you can now only check your balance on the website

https://www.speakout7eleven.ca/customer/account/login/  

I did login and had a look see. The balance says 0. If that is the case WHY am I still able to call out & receieve calls with no balance. I do notice that I am unable to add any new contacts to my “old Nokia” and my contact list is empty.

Here is from the speakout site after I logged in
Balance
$0
The number that you are using in currently from a legacy network. Please acquire our new SIM to migrate to our new network.

]]> Sun, 30 Nov 2025 10:58:13 -0800 pdops on request not completed https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33351 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33351 With the recent changes you can now only check your balance on the website

https://www.speakout7eleven.ca/customer/account/login/

]]> Sun, 30 Nov 2025 06:53:50 -0800 deecee on request not completed https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33350 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/request-not-completed/#p33350 I try to get my balance on my account & get this message. I can send local calls and I can receive local calls so can anybody HELP me to find my balance. Thanks.

dew

]]> Sat, 29 Nov 2025 14:30:25 -0800 Gopher GUts on Get a new number for my account after current number ported out https://www.speakoutwireless.ca/speak/phone-features/get-a-new-number-for-my-account-after-current-number-ported-out/#p33280 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/get-a-new-number-for-my-account-after-current-number-ported-out/#p33280

gsm_user said Is there anyway to do this without losing the account balance and the current number?  

Kinda late... you asked 3 months ago, and you've likely already done what you needed to do, but...

Nope.
Speakout FAQ https://www.speakout7eleven.ca/faq
"Porting your number to another provider will cancel your account with SpeakOut. Any remaining balance will be forfeited and any active or expired plans will be removed immediately. Your SpeakOut SIM card will no longer be valid."

You could just have him "buy out" your remaining account balance from you (handful of ca$h), give him your SIM to put in his phone (AFTER telling all your contacts that the number is no longer yours), while at the same time making a new Speakout account for yourself with a new SIM, and using the ca$h he gave you to top up your new number.

Once he uses up the Speakout balance on "his" new Speakout account, he can then port the number out to whatever other provider and plan he wants to use. (Unless he desperately and immediately "needs" all the data and MMS and other stuff bigger providers offer. That makes things a lot more complicated to arrange.)

]]> Mon, 20 Jan 2025 15:53:30 -0800 gsm_user on Get a new number for my account after current number ported out https://www.speakoutwireless.ca/speak/phone-features/get-a-new-number-for-my-account-after-current-number-ported-out/#p33279 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/get-a-new-number-for-my-account-after-current-number-ported-out/#p33279 I have an active Speakout account using my son's number. He just returned from UK and wants his number back. I think all my account balance will be forfeited once the number is ported out. If I get a new number before the porting, he will lose his number. Is there anyway to do this without losing the account balance and the current number?

]]> Mon, 25 Nov 2024 13:27:43 -0800 SpeakingOut on Not receiving SMS messages consistently on new Samsung A15 5G https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33277 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33277 Wow, thanks. I hadn't considered using ChatGPT. The answers are a bit circular, but I'm going to pursue the GSM/HSPA idea. I suspect if I went to Speakout about it, they'd just say to use a phone they sell.

]]> Sat, 19 Oct 2024 21:05:26 -0700 Marshmallow on Not receiving SMS messages consistently on new Samsung A15 5G https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33276 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33276 No one bothered replying to you since this forum is deadsville, so I asked ChatGPT to provide an answer for you:

It seems like you're dealing with an issue that could be related to the network's handling of SMS with newer devices or some aspect of how your older phone number is associated with the network. Here are a few thoughts based on what you’ve already tried:

GSM/HSPA vs. LTE: Since SpeakOut doesn’t support LTE, switching the connection to GSM/HSPA autoconnect might help stabilize SMS delivery. This would prevent the phone from attempting to use LTE for any SMS-related tasks, which could be contributing to the delay.

IMEI registration: Your observation about the IMEI registration could be a factor. Some carriers, including SpeakOut, might tie the phone number to the IMEI for optimal service. When you use a new SIM with a new number, it's registered to the new device's IMEI, which could explain why SMS works fine in that case. Try contacting SpeakOut support to ensure your old number is associated with the correct IMEI of your new phone.

Frequency Bands: It's possible that your old number is being handled on different bands, but this typically wouldn’t affect SMS unless there’s a significant compatibility issue between your phone and the network’s frequency handling. This is less likely but worth confirming with SpeakOut customer support to check if there are differences between the frequency bands used for old vs. new numbers.

Network congestion or backend settings: Since your older number works fine on the LG, there could be something specific about how SpeakOut handles SMS with older numbers on newer devices. You may want to escalate the issue with SpeakOut to have them check their network settings for your account and phone number, ensuring they match the new device's capabilities.

You’ve already done a lot of troubleshooting, so these additional steps should help narrow down the root cause.

]]> Sat, 19 Oct 2024 19:04:41 -0700 SpeakingOut on Not receiving SMS messages consistently on new Samsung A15 5G https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33275 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/not-receiving-sms-messages-consistently-on-new-samsung-a15-5g/#p33275 I have been using my SpeakOut without problems on an LG phone for 8 years. (Voice and sms text only, no data. Android 7.) Recently got a Samsung A15 5G, latest Android. Voice calling works fine but receiving SMS is dodgy. Often they are 2 or 3 days late and come in big bunches. It works fine at first then starts to bog down. The connection is consistently full strength. The SMS messages send with no trouble.
What I have tried: the sim was 10 years old old so I replaced it, retaining the same phone number. Same problem. Tried the sim in an older Samsung S9+. It seems to have the same problem. Bought a new sim with a new number. It seems to work fine on both Samsungs (and the old LG.) However, I have not used it extensively. It is possible it would act up with time. So far I test it daily and it works.
I have reset the network, cleared the message app cache, tried a different message app, explored the APN settings, but I don't think they pertain to SMS. There is a setting pertaining to GSM/HSPA/LTE autoconnect. I wondered if I should select GSM/HSPA autoconnect, since S.O. doesn't support LTE. Perhaps the Samsung is getting tripped up, while the LG is so old, it has no trouble with SpeakOut's older HSPA+.
I wondered if the two Speakout phone numbers live on different frequency bands, since they are 10 years apart. At this point that is the only difference: my 10 year old phone number doesn't work on the Samsung A15, my new one does.
Another thought I had was regarding the IMEI - the new phone number sim is registered to the IMEI of the new phone in the SpeakOut account. Is that why it works while the 10 year old number which is registered to the LG's IMEI does not?

]]> Thu, 10 Oct 2024 12:48:48 -0700 Gopher GUts on Number change free? Or 10 dollars https://www.speakoutwireless.ca/speak/phone-features/number-change-free-or-10-dollars/#p33271 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/number-change-free-or-10-dollars/#p33271 From the main page on this site, item # 28 (assuming it's still accurate)...

Phone number changes are free except when they are done within the same location due to a dislike for the number itself (then the cost is $10); if you are changing your number because you’ve moved or you are being harassed by audio or text, then it is free.

"Moving" would be a different area code or province. Proof may be required... I don't know.

You could try the "harassed" excuse, but since they will have access to logs of incoming calls and texts (probably not the content, but a count of how many), you'd better have proof of dozens or hundreds of unwanted calls/texts.

All that's left is "I don't like this number", so..... $10.
And no, you don't get to pick a number you "like".
Probably $10 more every time after that, or an outright refusal to change it any more. Do it too many times, or too often, and they will likely assume YOU are the one doing the harassing, and cancel your account.

]]> Mon, 01 Jul 2024 20:49:44 -0700 hkopp on Number change free? Or 10 dollars https://www.speakoutwireless.ca/speak/phone-features/number-change-free-or-10-dollars/#p33270 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/number-change-free-or-10-dollars/#p33270 Only read on site.says number change may be 10? Possible free? Also how many times can you change number
Is number change free

]]> Thu, 27 Jun 2024 22:58:19 -0700 DataCall on New APN for LTE (and iPhone instructions) https://www.speakoutwireless.ca/speak/phone-features/new-apn-for-lte-and-iphone-instructions/#p33266 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/new-apn-for-lte-and-iphone-instructions/#p33266 If you just bought a Speakout sim card and can't get the data to work (while calls and SMS work), your phone might be using the wrong APN.

The APN for phones connected over LTE is: ltemobile.apn

None of the other APNs work, and it's not usually possible to see or set it in the phone's settings, since the SIM seems to tell the phone to hide that information. The APN you're seeing in your settings is probably for "Personal Hotspot". That APN won't be used when the data connection is made.

On iPhone, you can get a diagnostic message by opening Safari and trying to load a website. If you get the error "You are not subscribed to a cellular data service", it's likely that your APN is wrong.

To get around the restriction on changing the APN, you can try to insert some other SIM card that doesn't hide the APN in the settings, set it, then swap cards again.

If that doesn't work, on iPhone you can set the APN using a configuration profile, using Apple Configurator. The tool that generates these at unlockit.co.nz has not been updated with the new APN, and if you've used it previously, you should uninstall the profile.

  1. Install Apple Configurator on a Mac from the App Store
  2. Connect your phone via USB
  3. File > New Profile
  4. In the left panel, select Cellular
  5. Hit the Configure button
  6. Set the default APN name to "ltemobile.apn"
  7. Save the profile to a file
  8. In the main configurator window, select your device
  9. In the top bar, press the Add button
  10. Select the file you just save
  11. Add it

Now you can activate the profile on your phone by going in the settings, then general > Profiles > select your profile and install it.

This is what fixed it for me, and hopefully it works for you!

]]> Tue, 19 Dec 2023 18:23:17 -0800 phoney on Account at zero; top up bought; no phone number associated with account https://www.speakoutwireless.ca/speak/phone-features/account-at-zero-top-up-bought-no-phone-number-associated-with-account/#p33264 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/account-at-zero-top-up-bought-no-phone-number-associated-with-account/#p33264 Recently I uploaded a large file from my 711 phone and now I noticed that my account balance is at zero! The file took up $50 from my account?

Now my 711 phone number has been removed. I have bought a 711 top up though I am not sure how to proceed to get my account back. The add a phone screen says that I need to have made at least one phone call to add my phone. I have not actually made a call on my phone yet.

Help please!

]]> Thu, 26 Oct 2023 13:44:09 -0700 czg416 on Nokia 1661 https://www.speakoutwireless.ca/speak/phone-features/nokia-1661-5/#p33239 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/nokia-1661-5/#p33239 The Nokia 1661 has only 2G 850/1900 MHz, which is becoming obsolete.

https://www.speakout7eleven.ca/faq/

GSM (2G) HSPA (3G) 1900 MHz Network Update

The decommission of the GSM (2G) HSPA (3G) 1900 MHz network will occur beginning June 7th, 2021.

The older technologies are being phased out (1900 MHz) on our 2G and 3G networks beginning June 7, 2021

What will happen to my GSM (2G) HSPA (3G)  1900 MHz only cellular devices after June 7th, 2021?

Older phones that rely on GSM (2G) HSPA (3G) 1900 MHz to connect to our wireless network will stop working in some areas starting June 7, 2021 with more places to follow.

Some older phones may continue to connect to our network after June 7, 2021 but will not be supported after this date. As we continue to make upgrades to the network, or if you travel to areas that have already been impacted, unsupported phones will stop working as we phase out these older technologies across our network.

Your 7-Eleven SpeakOut Wireless number will remain active as long as your balance does not expire.  We recommend you upgrade your device to ensure uninterrupted service..

Devices that use the following frequencies are recommended with our network:

Network Technology

Frequency

Bands

3G (UMTS/HSPA)

850 MHz

B5

]]> Sat, 03 Dec 2022 07:01:06 -0800 Marshmallow on Please check your purchase as airtime is non-refundable and ****-****-***** https://www.speakoutwireless.ca/speak/phone-features/please-check-your-purchase-as-airtime-is-non-refundable-and/#p33235 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/please-check-your-purchase-as-airtime-is-non-refundable-and/#p33235 I am considering purchasing the Sky Elite C55 phone, with the deal that is on now, in which you can save $25, if you purchase a $50 voucher.

In the process of checking out, I get this message:

Please check your purchase as airtime is non-refundable and cannot be transferred, you have selected to top up:
ABCD-EFGH-IJKL
Is this correct?

How can I confirm that these 12 letters are correct?

]]> Sat, 01 Oct 2022 15:10:52 -0700 deecee on Nokia 1661 https://www.speakoutwireless.ca/speak/phone-features/nokia-1661-5/#p33233 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/nokia-1661-5/#p33233 I only need this for emergency. NO text, no data NOTHING fancey. It's an "older" Nokia phone that I purchased from 7-11 but she never used.

In August 2022 will a new SIM card from my local 7-11 work? I would not want to spend the money and find it would not.

BIG Thanks & have a Great Day

DeWayne
Vancouver, BC Canada

]]> Mon, 29 Aug 2022 11:40:34 -0700 RGM on iPhone 6S Plus issues https://www.speakoutwireless.ca/speak/phone-features/iphone-6s-plus-issues/#p33227 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/iphone-6s-plus-issues/#p33227 I have 2 issues

1.) I cannot use the iphone 6S Plus as a hotspot. The iPhone tells me to contact the network provider. So since S.O is on Rogers will someone at a Rogers store be able to help me?

2.) I had bought the phone used about 3 years ago as unlocked and it works fine on S.O. But this past winter I tried to swap my Mexican SIM card from an iPhone 6S where it works just fine to the iPhone 6S Plus and it comes up as no SIM card found. This leads me to think the phone is not unlocked. Will Rogers unlock it for me?

TIA

]]> Sat, 28 May 2022 09:09:26 -0700 michel416 on Mobile network not available for voice calls https://www.speakoutwireless.ca/speak/phone-features/mobile-network-not-available-for-voice-calls/#p33226 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/mobile-network-not-available-for-voice-calls/#p33226 Voice network is down for the last few hours. Anyone else experiencing this? I am in Kingston Ontario. There is nowhere online at the SpeakOut website where they report on network status. sf-cry_gif
How can I check / reach someone when this happens?

]]> Fri, 20 May 2022 15:17:26 -0700 michel416 on Image in incoming text keeps downloading https://www.speakoutwireless.ca/speak/phone-features/image-in-incoming-text-keeps-downloading/#p33225 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/image-in-incoming-text-keeps-downloading/#p33225 The messages appear with a "Tap to Download" prompt. I simply ignore the message and leave it alone and all is well now.

]]> Fri, 20 May 2022 12:28:07 -0700 gsm_user on Will my Alcatel one touch 356 phone still work https://www.speakoutwireless.ca/speak/phone-features/will-my-alcatel-one-touch-356-phone-still-work/#p33223 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/will-my-alcatel-one-touch-356-phone-still-work/#p33223 I am in Toronto. I want to give my visitor a cell phone to use. All we need is just voice and text. I have an old Alcatel one touch 365 sitting in my drawer. Will it still work with a Speakout sim?
I move the SIM from my current phone (i.e. a working SIM) to the Alcatel 356, I got 'no service' on the screen. On the Speakout site, the Alcatel 356 is still a phone listed under supported phone list. Is there any settings I should check ? BTW, this Alcatel 356 was purchased from Speakout when I first used their service. So it was working long time ago.

]]> Sun, 24 Apr 2022 20:51:45 -0700