The Unofficial Speak Out Wireless Canada Consumer Page - Topic: my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/ Simple:Press Version 5.7.5.3 mike01 on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/page-2/#p22949 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/page-2/#p22949 Yeah, I've managed to lock it today with trying to input 12345 (5x) end up with PUK request. Call SO cust.service, they provided me with PUK 8dig.# & PIN=1234 and NOT 12345 !

PIN is 1234 !

Cheerio!

]]> Tue, 03 May 2011 14:47:16 -0700 cfraser on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p17063 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p17063 Just thought I'd add a little update. I got a new never-used 7-11 Nokia 5130 a few days ago. The manual section quoted in post #19 doesn't apply re the default codes, at least for this model, and they're not given in the current manual. The security code and PIN are not set by default. However, PIN2 is set and turned ON. Apparently SO uses PIN2 to control features/access and other things that are pre-setup and they don't want you to change. CS wouldn't give me the PIN2 code. I am not sure if they'd give it out to anybody, no reason why you would need it if using SO services with an SO phone, much as we'd like to have it anyway... PUKs are still available ONLY when needed, like if you changed the PIN and forgot it=locked out.

Note that things may have changed in the year+ since the last post and 2+ years since the OP re PIN2 since SO's services have changed and the phones became locked too.

]]> Tue, 15 Jun 2010 12:37:55 -0700 t-lab on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p4700 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p4700

John said:

Can anyone else confirm the default PIN is 1234? I have a Nokia 1208, SO would not give me the PIN when I called them. I just want to prevent anyone from using my phone / going through my contacts if I leave it sitting on a table or whatever.

I just bought a SO 1208, and asked for the default PIN. The agent gave me the default security code (12345) and a friendly but stern and scripted lecture on how it isn't SO's fault if I brick my phone. She also said they don't have PINs.

On the other hand, searching through Nokia's (generally poor) web pages offers this:

If you have forgotten your security code, or the security code is not working on your Nokia phone, please try the following:

The factory default security code is 12345. The default PIN Code is 1234. If you entered a wrong code three or more consecutive times, the phone may switch to a "sleep mode" and not accept any entries for the next 15 minutes. Please power the phone off, then back on, and let it sit idle or untouched for 15 minutes, then try again. If your security code still does not work, contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations.

(go to
http://www.nokia.ca/A4489014

and select Security Code in the drop down)

Note that this advice is generic and I am not responsible if you trash your phone.

Fewer people would trash their phones if SO had better documentation, though.

]]> Thu, 18 Sep 2008 14:46:48 -0700 John on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p4652 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p4652 Can anyone else confirm the default PIN is 1234? I have a Nokia 1208, SO would not give me the PIN when I called them. I just want to prevent anyone from using my phone / going through my contacts if I leave it sitting on a table or whatever.

]]> Mon, 15 Sep 2008 17:40:39 -0700 Roman on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p3693 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p3693 and more:

it is quite abnormal to allow 5 attempts for PIN, usually it is only 3.

]]> Sun, 13 Jul 2008 23:53:38 -0700 Roman on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p3692 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p3692 Hi there,

Bought a new phone+SIM today, do not need a phone so put the SIM into my smartphone and decided to turn SIM's pin ON (do not want to give someone stealing my phone a lot of fun) I did read the thread carefully and even with this it was not fast and easy, there is no information about what is the default PIN. It allows 5 attempts and I matched on 5th one: it is 1234

RE: The preset code is 12345. - this is about phone code, not about PIN, as soon as PIN is 4 digits only.

Right, to get the PIN2 and PUK one has to call CS, but having PIN changed from default and ON it will be very unlikely required.

]]> Sun, 13 Jul 2008 23:03:06 -0700 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2933 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2933 A clarification for the FAQ: The PIN in this case belongs to the SIM(*) so it doesn't matter what phone you are using or where you got it.

The PUK is also associated with the SIM so once SO gives it you, write it down and keep it in a safe place in case you need it again.

@starter, I don't know what else SO uses to verify the caller. I called 611 from my phone, also on SO. I told the operator that the locked SIM was my wife's, that we had both got our phones/SIMs at the same time and that we had our phone numbers ported from BM at the same time. If the operator verified that, then she would know my call was legitimate.

But you do raise a good point about how someone might be able to get the PUK for a stolen phone. The PIN/PUK mechanism may not be perfect but it's better than not using a PIN at all. Besides, if you lose your phone then you should call SO right away and ask them to invalidate the lost SIM and transfer remaining airtime to a new SIM (for which they charge $25 IIRC.)

(*)You can also set a PIN on the phone, but it alone isn't very useful because a thief could just move the SIM to another phone. I don't know what happens if you make too many attempts on the phone's PIN and if you get locked out. The answer probably depends on the phone.

]]> Sun, 11 May 2008 08:56:22 -0700 starter on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2932 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2932

FAQ #31

Bylo and Peter, consider this scenario:
A PIN is set for Mrs. Bylo's SO phone to protect the SIM.
Mrs. Bylo lost her phone.
The finder figures out this is a 7-11 SO SIM, google takes him to this site. Reading FAQ #31, he wants to know the number of the SIM.
Someone calls Mrs. Bylo. The finder answered: "This is not Mrs. Bylo. What number are you call?". The caller gives the finder the number of Mrs. Bylo's phone.
The finder calls Customer Service, explains that he was playing with the phone and accidentally entered a few wrong PINs.
Customer Service gives the finder the PUK.
The finder is now home free.

]]> Sun, 11 May 2008 06:09:43 -0700 Peter on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2931 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2931 Posted as FAQ #31 😀 Let me know if I should tweak any of that.

]]> Sun, 11 May 2008 04:40:11 -0700 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2927 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2927 My wife managed to lock herself out of her phone due to too many invalid PIN attempts. I called 611 on my phone, gave them her phone number and they gave me her PUK on the spot.

P.S. Maybe this belongs in a FAQ.

]]> Sat, 10 May 2008 18:43:51 -0700 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2001 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2001

How did you set the passcodes for the SIM?

From the Nokia User Guide that came with the phone:

Access codes
- The security code, supplied with the phone, helps to protect your phone
against unauthorized use. The preset code is 12345.
- The PIN code, supplied with the SIM card, helps to protect the card against
unauthorized use...

Select Menu > Settings > Security settings to set how your phone uses the access
codes and security settings.

I can't remember the specific procedure I used and all I have with me right now is my Moto KRZR.

]]> Wed, 06 Feb 2008 20:25:49 -0800 tiger on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2000 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p2000

Bylo said

Incidentally you can set power-on passcodes both for the phone itself as well as for the SIM (or even both.) I set only the latter so that a thief couldn't just move my SIM to another phone.

How did you set the passcodes for the SIM?

I was only able to activate the PIN Code request to ON/OFF to control whether I enter the PIN at when the phone is first turned on.

I tried setting the Security Level to either Memory or Phone, but neither one seems to do anything. I never get asked for any PIN even if I add or delete phone book entries.

]]> Wed, 06 Feb 2008 16:55:12 -0800 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1730 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1730 I had no trouble changing the PIN on both of the 1600s my wife and I use. I set PINs on the SIMs so that you have to enter the passcode every time the phone is powered on. The objective is that if the phone is lost or stolen that will make it harder for someone to use the phone.

Incidentally you can set power-on passcodes both for the phone itself as well as for the SIM (or even both.) I set only the latter so that a thief couldn't just move my SIM to another phone.

]]> Fri, 11 Jan 2008 19:34:37 -0800 manny on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1728 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1728 Did NOT work for me.
Had to buy a new SIM from Speakout for $ 25.00.
P.S. They also told me not to play around with PUK's, PIN's, etc.

]]> Fri, 11 Jan 2008 17:33:02 -0800 APRILL on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1725 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1725 I CANT BELIEVE IT I DID THE SAME THING TODAY!!!
=( STEVEN DID IT WORK WHEN U CALLED THE SPEAKOUT PEOPLE??! I AM NOT BUYING A NEW ANYTHING!!!!

]]> Thu, 10 Jan 2008 23:24:05 -0800 manny on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1580 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1580 My new phone ( prchased this morning ) just did the same on me.
Customer Service Rep. says I need a new SIM card, or get the phone exchanged.
Is this true ?

]]> Thu, 03 Jan 2008 18:44:04 -0800 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1333 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1333

i found the phone number for tech support.

FYI: it's in the FAQ, item #2.

]]> Sat, 15 Dec 2007 08:55:06 -0800 Steven on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1329 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1329 THIS MATTER IS RESOLVED! i found the phone number for tech support.

this is it for anyone else who needs it and cant find it:

1 866 310 1023

]]> Fri, 14 Dec 2007 22:15:23 -0800 Steven on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1328 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1328 i cant call speakout wireless because i havent got their number. i couldnt find it anywhere in my manuals and the nokia tech support was a useless machine that didnt lead me anywhere.

]]> Fri, 14 Dec 2007 21:36:47 -0800 Bylo on my phone locked up on me and i cant unlock it. https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1327 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/my-phone-locked-up-on-me-and-i-cant-unlock-it/#p1327 From the user's guide that came with your Nokia 1600 (p. 8):

Access codes
- The security code, supplied with the phone, helps to protect your phone
against unauthorized use. The preset code is 12345.
- The PIN code, supplied with the SIM card, helps to protect the card against
unauthorized use.
If you enter the PIN code incorrectly three times in succession, the SIM card is blocked. You must enter the PUK code to unblock the SIM card and set a new PIN code.
- The PIN2 code, supplied with some SIM cards, is required to access certain services.
- PUK and PUK2 codes may be supplied with the SIM card. If you enter the PIN or PIN2 code incorrectly three times in succession, you will be asked for the PUK or PUK2 code. If you do not have them, contact your local service provider.
Select Menu > Settings > Security settings to set how your phone uses the access codes and security settings.

You should call SpeakOut customer service and ask them for assistance. You might also want to see if you can find more information using Google.

]]> Fri, 14 Dec 2007 20:48:35 -0800