The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/ Simple:Press Version 5.7.5.3 sapien on Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29235 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29235 It was a while ago but I'm pretty sure I asked them to move the mic closer. I think it made a bit of difference but it was still a struggle to hear them. It's good to hear (pun intended ) at least that it's not just me thinking I was losing my hearing.

bridonca said:

I experience that a while back, and I recall asking the CSR to put the microphone closer to their mouth, of which they did. Problem solved.

]]> Wed, 27 Mar 2013 08:37:00 -0700 bstreet71 on Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29232 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29232 Yeah, I just had to talk to them to activate a SIM card and I could hardly hear her. I told her about 4 times that I couldn't hear her but in the end it didn't matter since she just went ahead and activated the thing. The part I needed to hear, as in Good To Go, I heard. But it sucks for sure.

]]> Tue, 26 Mar 2013 16:21:45 -0700 bridonca on Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29231 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29231 I experience that a while back, and I recall asking the CSR to put the microphone closer to their mouth, of which they did. Problem solved.

]]> Tue, 26 Mar 2013 08:46:22 -0700 sapien on Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29230 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29230 I noticed the same thing the last couple of times I called in but I thought it was just me and/or my phone connection. Thanks for confirming it's them and not me.

I wonder they're using VOIP or something

]]> Tue, 26 Mar 2013 07:40:24 -0700 BoyOBoy on Customer Service (#611) Calls INCREDIBLY low volume https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29225 Phone/Device Issues and Features https://www.speakoutwireless.ca/speak/phone-features/customer-service-611-calls-incredibly-low-volume/#p29225 I'm with SpeakOut and when I make calls to the customer service by dialing 6-1-1, the volume of the customer-service agent is incredibly low. I have to basically guess what they're saying...and that's in a quiet place. In the public, it's literally inaudible. Calling other numbers works good though in terms of volume. Help? Thanks in advance

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