If you accidentally change the security code on your SIM card and the SIM card is rejected, replacement SIM cards are available...

Except that when my wife forgot her PIN and ended up locking her phone, SO CS gave me the PUK to use to unlock the SIM at no charge. (This was in June so they may have tightened up their policy with the rate change. I'd be surprised though since SO CS tends to be reasonable to customers.)

And the bastards don't want to sell us SIM's only

As discussed in previous threads that is nothing new. It is also most likely at the insistence of Rogers. Otherwise it would be too easy for Rogers customers to defect to SO/PCM.

No, you will need to purchase a new SpeakOut Wireless phone.

That is both misleading and self-serving but as discussed before probably the easiest way to explain a potentially difficult topic (i.e. that you need an unlocked GSM phone that operates on NA bands; that a Rogers locked phone will work but not a Fido locked phone, etc.) Besides you can't get SIMs only from SO/PCM.

Can anyone confirm that if you are out of your local area and make a local phone where you are you will get charged long distance when you shouldn't?

My local AC is 519. When I was in 905 this week I was charged 25¢/min for local calls to 905. I was also only charged 25¢/min to call a friend from the US who was roaming in 905 on a Verizon (CDMA) phone.

Q:What happens if my "SIM card is Rejected"?

A:If you accidentally change the security code on your SIM card and the SIM card is rejected, replacement SIM cards are available upon verification of an active SpeakOut Wireless Account. See Rates for details.

And the bastards don't want to sell us SIM's only :/

Q:Will I be able to keep my existing phone when I make the switch to SpeakOut Wireless?

A:No, you will need to purchase a new SpeakOut Wireless phone. See Phones for phone costs.

Lies lies lies

Can anyone confirm that if you are out of your local area and make a local phone where you are you will get charged long distance when you shouldn't?

Can anyone else confirm this is also true for PCM? 🙂

Has anyone used their Speakout phone this way, so we can verify it?

I would think it would be a local call.

"Q: While traveling, will my outgoing calls be long distance, if they are local to the city I am visiting?

A: Yes. You are charged long distance charges for any calls while outside your local calling area. Your phone number is assigned to the area you designate your local area."

From my understanding, most carrier would consider that a local call. Am I wrong? I guess not with SO now.....

I notice there are some details such as "only supporting Speak Out phones"

The FAQ says:

Can I use any GSM (Global System for Mobile communications) phone with SpeakOut Wireless Service?

You may be able to use 850/1900 Mhz phones with SpeakOut Wireless Service, but 7-Eleven does not support Non-SpeakOut Wireless phones. Features such as voicemail, Text Messaging, and Wireless Web may not work with Non-SpeakOut Wireless phones.

However I use SO with a Moto KRZR and have never had any problems with voicemail or text messaging. I suspect they say what they say because if you don't know how to configure a non-SO phone to work their CS people can't offer any help. It's easier to say "doesn't support" than to try to support on a phone by phone basis.

I notice there are some details such as "only supporting Speak Out phones" and a conflicting contact number that might still necessitate our FAQ.

Also, that posted long distance rate is consistent with what we have it to be (45 cents = 25 cents regular airtime + 20 cents extra).

It's now online and includes the new rates, new phones, FAQ, etc.

Note:

Long Distance
20¢/minute (plus regular airtime rates) for long distance calls made within Canada and to the United States.