The Unofficial Speak Out Wireless Canada Consumer Page - Topic: new sim card expiry after activation

MyMan on new sim card expiry after activation

Wed, 07 Jun 2017 05:51:05 -0700

update: Well, it's now 76 days since I activated the sim and put no money on it and the sim is still activated so all good. Now waiting for next free sim promo so can get a number that can be actually remembered

MyMan on new sim card expiry after activation

Mon, 13 Mar 2017 14:03:06 -0700

--start rant--
Brutal. Sat tried several hours. Sun tried serveral hours. Trying to get cust service keeps hanging up on me whenever I get to a phone menu choice to "talk to customer service".
So today Monday since insanity = trying same thing and expecting different results, I call in picked "report network outage". Got through!! whoa!!
The girl told me that from activation of new sim, I have 30+45 days to add airtime before the sim gets deactivated. When I explained why I didn't want to add airtime (got crummy number), she said she could change the number for me once, but I had to call back with landline, since she can't do it with me dialing 611 from the cell phone with new sim. No mention of a fee, sounded like she would do it for me once for free.
So I call back on landline, kept getting hung up after waiting and picking "speak to cust service".
Called back, picked "report network outage. Got through!! whoa!!
The 2nd girl then told me to change the number it will cost me $10. I then said forget it and hung up.
Dial back in, chose "report network outage", got through, hoping to get the 1st helpful girl.
Got guy. I didn't trust what anyone says at this point so asked him to clarify what is what.
--end rant--

So based on all these calls, I am guessing the following:
1) on new sim activation, I have 30 days to top up or I will "lose" my 0 balance.
2) then I have another 45 days to top up or I will lose my phone number and sim rendered useless.
3) changing phone number will cost me $10

I'm gonna leave it for 75 days and see if this all true. Will update thread in 2+ months.
In meantime, if you want to speak to someone, hit "report network outage" whoa!!

iamdrumming on new sim card expiry after activation

Sat, 11 Mar 2017 09:18:56 -0800

I would say 7 days, because there was never a balance on the card. A call to customer service would be best to confirm.

MyMan on new sim card expiry after activation

Sat, 11 Mar 2017 09:15:09 -0800

Ya, that's the 1st thing I did and it said March 10, so I guess I have 7 days to decide to keep it or not, not 45 days, eh? thanks..

iamdrumming on new sim card expiry after activation

Fri, 10 Mar 2017 19:16:55 -0800

I would check when the actual expiry of the SIM card is, since it never had a balance. As far as I know, you have 7 days to top-up from the expiry date.

Just check the expiry on your phone by typing in this:

*777#

MyMan on new sim card expiry after activation

Fri, 10 Mar 2017 17:45:04 -0800

Hi all, this has probably been asked before but quick search couldn't find it.

A got the free sim in current promo, activated it, got a crummy number.
Not adding any airtime yet so balance is $0.
When will the sim get deactivated? I thought I read somewhere it was 7 days, but hope it will be 45 days according to faq at $0?

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13a. What happens if my airtime expires or my balance reaches $0?

If your balance reaches 0 but your expiry has not been reached, you cannot use the phone until airtime is added. If the expiry date is reached, you have an additional 7 days before the remaining balance is removed. They are required to give you 7 days by Canadian law (see http://www.crtc.gc.ca/eng/info.....ht/t14.htm).

You have 45 days to add airtime after the expiry date is reached; otherwise the SIM card will become void (and your phone number will be re-assigned) and you need to buy another Speak Out SIM card.
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