The Unofficial Speak Out Wireless Canada Consumer Page - Topic: how soon the SIM card will be void after airtime expires? 24 hr? 45 days?

TNT on how soon the SIM card will be void after airtime expires? 24 hr? 45 days?

Fri, 27 Nov 2009 02:28:46 -0800

Well, I got 2 SIMs out of minutes or expired for more than 6 months each and just topped them up recently about 2 months apart - with same number of course. YMMV...

first_minister on how soon the SIM card will be void after airtime expires? 24 hr? 45 days?

Thu, 19 Nov 2009 19:20:33 -0800

I screwed up and forgot that my account expired on Oct. 13 (balance > 0). I read the FAQ about losing my SO account and SIM so I called customer service. I was told by a nice agent that if I bought a top up right away she would be able to reactivate my account manually. I did so, called back and my phone is working without further fuss. So I don't know about the 45 day limit, but 31 days after expiry did work just fine.

Thanks for a great site!

bylo on how soon the SIM card will be void after airtime expires? 24 hr? 45 days?

Thu, 22 Oct 2009 05:07:59 -0700

wanderingcat said:

less than 24 hrs according to the FAQ on the home page, as shown below

but I just called customer service, i was told it is 45 days.

anyway, i will buy a voucher asap since my airtime expired at the end of september.

N.B. that the FAQ makes a distinction between "airtime expires" (<24 hr) and "balance reaches $0" (<45 days.)

[Peter, you may want to split 13a into 13a and 13b.]

If your airtime expired in September, i.e. your 365 days ran out, then you've lost your SO account and SIM.

wanderingcat on how soon the SIM card will be void after airtime expires? 24 hr? 45 days?

Wed, 21 Oct 2009 11:08:26 -0700

less than 24 hrs according to the FAQ on the home page, as shown below

but I just called customer service, i was told it is 45 days.

anyway, i will buy a voucher asap since my airtime expired at the end of september.

13a. What happens if my airtime expires of my balance reaches $0?

If your airtime expires: You have less than 24 hours to refill or your SIM card number becomes void and you need to buy another SO SIM.

If your balance reaches $0 (before your airtime has expired): You have 45 days (or until your airtime expires, whichever is earlier) to refill after your balance reaches $0 or your SIM card number becomes void and you need to buy another SO SIM.