The Unofficial Speak Out Wireless Canada Consumer Page - Topic: Account was deducted for data usage without notification

iamdrumming on Account was deducted for data usage without notification

Tue, 15 Oct 2013 05:21:32 -0700

I would be on the phone with customer service asap. They are the only ones that can go into your account and help you with this.

dsun on Account was deducted for data usage without notification

Mon, 14 Oct 2013 19:39:25 -0700

Nope not that. The monthly amount charges start on the 17th of each month. I am sent a notification text several days before it is automatically renewed and I am charged. It hasn't been a month since my last charge and I did not get the text reminder usually sent two days before. The last texts I got were on Sept 15 that said I had $75.16 in my account and then Sept 17 that said my monthly plan had been renewed and would expire on October 17, 2013. I should have been deducted $35 for my monthly value plan and that's it! Instead I had $74 gone and no notification as to why?!

iamdrumming on Account was deducted for data usage without notification

Mon, 14 Oct 2013 16:48:31 -0700

If your account had $40 in mid-September, then they could have deducted the monthly fee for September then (minimum $20), then again for this month ($20). That adds up to $40. That's if you were on the minimum amount in monthly plans.

dsun on Account was deducted for data usage without notification

Mon, 14 Oct 2013 13:40:37 -0700

My SpeakOut account had over $40 credit in it mid September. I just logged on and my balance was $1.41!! I was on a regular monthly value plan including unlimited browsing. I never authorized any deductions and $40 seems like a lot of money to blow through in such a short time. I never received any notification of when the plan changed from UMB to data but I am assuming this is why I have been charged. Has anyone else had their account drained recently?