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Consumer forum Technical service details Using prepaid voucher

Using prepaid voucher
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12:23 pm
May 24, 2010


GeorgeR

Toronto

Member

posts 12
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1

Hello,

I saw the answer somewhere but cannot find it now…

I *think* I have 60 days from date of purchase to apply a top up voucher to my phone. Is that correct?

Thanks

G

12:48 pm
May 24, 2010


iamdrumming

Niagara Falls

Moderator

posts 1431
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2

Your answer is found on the home/faq page of this site, under #13.

6:17 pm
May 26, 2010


GeorgeR

Toronto

Member

posts 12
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3

Thanks but…

Just for the halibut I sent the same question to speakout tech support.

Their reply: 60 days,

Has this been changed recently or is the FAQ simply wrong or is the tech support wrong?

Anyone know for sure?

6:29 am
May 27, 2010


jackie999

Aurora, Ontario

Member

posts 12
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4

Just to confuse the issue even further…I purchased a $100 minutes on May 4..which I'm planning on using next week. On the receipt it states:
"Must be applied to your phone within 90 days of purchase"
hmmmm…..

9:02 am
May 27, 2010


GeorgeR

Toronto

Member

posts 12
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5

I dug out my topup slip ($50), not a word about how soon to use. Only says good for 365.

Just for good measure yesterday I asked the guy behind the counter (telephony experts that they tend to be), he seems to think it never expires.

Just to be on the safe side I think I will apply it around the 60 day mark.I'd rather lose 30 days than to lose $50.

By the way, the printout is starting to fade already. If any of you have a topup that you are holding on to, make sure you photoccopy it or write down the info somewhere.

Also, I cannot find anything on the official site about the 911 fee. Odd…

cheers

G

12:12 pm
May 27, 2010


iamdrumming

Niagara Falls

Moderator

posts 1431
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6

I have always known airtime vouchers to be valid up to 90 days after purchase. If they decreased it to 60 days, that's news to me.
As for the 911 fee, it is stated on the official site under "Terms & Conditions".

2:03 pm
May 27, 2010


GeorgeR

Toronto

Member

posts 12
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iamdrumming said:

As for the 911 fee, it is stated on the official site under "Terms & Conditions".

Found it! Thanks

G
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