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Consumer forum Technical service details Switching from Telus

Switching from Telus
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2:00 pm
June 11, 2010


dfrey

Member

posts 4
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My contract with Telus just expired and I'm considering switching to Speakout Wireless or Petro-Canada Mobility.

I'm not really satisfied by any of the phone offerings of either company, so I think I'll buy an unlocked GSM phone with a qwerty keyboard. That's not really important though. What I'm wondering about is keeping my existing Telus cell phone number. Do I have to cancel with Telus first and then join Speakout or Petro-Canada? Do I have to tell Telus that I'm transferring to a different service when I cancel?

2:26 pm
June 11, 2010


andreww

Toronto

Member

posts 645
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I believe you call Speakout before you cancel the telus number. Once done, call telus and cancel.

5:32 pm
June 11, 2010


iamdrumming

Niagara Falls

Moderator

posts 1431
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Actually, you NEVER cancel the number at all. It's called porting. Since your contract with Telus is done, you don't have to call them at all.

Just call SpeakOut customer service, and tell them you would like to port your number from Telus to them. They will take care of the rest.
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