We have two Rogers phones on the family plan which the contract(s) expired April 26th.
I am interested in porting both to new SO phones.

*Do we need to port them in a particular order to continue using the same numbers? My concern is if I port mine (the primary phone on the plan) it will close the account. Do we need to port the secondary phone first?

Also, do I activate the SO phone using the provided SIM, and then ask to port the old number? Or do I install the old SIM and try to activate and ask to port? (This part seems to be obvious to most people, and therefore not explained properly.)

Thanks

Johnnie

bridonca said:

You should talk to a competent Rogers representative, and see what they have to say on the matter.
.

I've been with them 8 years and still haven't found one! Besides the information isn't that reliable or honest anyway. I am really trying to get AWAY from these guys.

Follow up and conclusion:

We bought two SO phones in April.

I had one activated and asked SO to port the secondary phone number on the Rogers Family Plan (my wife's phone). That took a day or so.

I then activated the second phone and asked SO to port the primary phone number. That also only took a day or so.

Rogers final bill (May 16th) arrived and said I had a $26 credit (due to where the porting fell on the billing cycle).

July 12th a cheque for $26 arrived in the mail!

(This was so easy. And I never talked to Rogers about porting or cancelling etc, just call SO! I think the key here is to port the secondary phone first so you don't close your family plan account.)

Johnnie7