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Is anyone else having problems activating vouchers on the website?

UserPost

2:20 pm
May 30, 2011


kittkatt0

Newbie

posts 2

For the past few days I've tried to activate a voucher that I bought a couple of months ago from 7-11 on the website but when I press "go" it returns with a Internal 500 service error. I tried doing the same thing on firefox, IE and Chrome. Just wondering if anyone else has had this problem? Thanks


3:19 pm
May 30, 2011


andy123

Ottawa, ON

Member

posts 14

Yes. I had the same problem as you so I added the airtime voucher another way.
This is what it says on the official SpeakOut wireless website FAQ:

“How do I add airtime to my SpeakOut Wireless account?”
"To activate airtime vouchers from your SpeakOut Wireless phone, dial *888 and follow the prompts. Have your SpeakOut Airtime voucher ready when calling.”

6:48 am
May 31, 2011


walter_wpg

Member

posts 57

I haven't used the web method yet, but I did have problems adding a top-up on Sunday, using the standard phone method, dialing *888. When I entered the 12-digit number, it said the PIN was invalid. Repeated several times with same results. I then called up Speakout customer service, waited just 30 seconds to talk to a person, explained my problem, and gave her the 12-digit PIN. She had no problem entering it, and my $25 top-up was added to my balance.

7:14 am
May 31, 2011


pathfinder35

Regina

Member

posts 50

Yes, I had same problem – using Firefox 4.0 – didn't get an error just a blank page. So I added it the old fashioned way (dialing *888) and it worked.

Remember today is last day for buy $100 voucher and activate voucher today and get $25 bonus…

8:49 pm
May 31, 2011


call44

Member

posts 12

i had the same problem yesterday.Safari gave me a blank screen. I tried a few times. *888 worked fine but if web activations are offered, they should work

11:52 am
June 4, 2011


iamdrumming

Niagara Falls

Moderator

posts 1531

I just activated a voucher through the site with no problems. I'm using Firefox 4. Looks like it was a temporary glitch.