I switched to Speak Out from Fido on September 11, 2008. It took them 8 days to port my old phone number over because they kept losing my request. I had to make numerous calls to get it resolved. Customer service staff were rude to me — e.g., a guy named James told me one day that I couldn't speak to a manager because they had all left for the day, but when I called back the next day the same guy told me he was a manager. I asked for compensation in the form of minutes and was told only "We don't do that. Sorry."
When I finally did get service, I was unable to check my voice mail. I was told this was a known issue, that had been going on for a couple of months (i.e., before they sold their service to me), and that there was no estimate of when it would be resolved. It was finally resolved yesterday, a month after I bought their service. So far I have received absolutely no compensation for my inconvenience. These guys better do something right to win me over or I will be switching carriers as soon as I have used up the minutes I purchased (I would have switched already if they hadn't refused to refund my money). Very, very, very unimpressed.

Due to the nearly 100% turn over in most cellphone call centers you are more likely to get a new rep and not an experienced rep. I work in a call center and most of the CSR's have been with us less than 6 months.