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Consumer forum Reviews Negative review heres why….

Negative review heres why….
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UserPost

7:07 am
June 5, 2010


pen111

Newbie

posts 2
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1

Terrible service.
Hooked up internet on the 7th of April…
was told have to call on 6th to de-activate or auto charge for month
Internet shuts off on fourth so because I am on road with no access to phone I call them on 5th…they basically say because I called on 5th its only a day early…tuff.
This all started because I bought the phone in southern ontario with the 711 store locater telling my one is in north bay so I take my north bay number and move to north bay the following month.
Get here no store…no place even decently close to buy minutes….was told by customer service to change providers…I was considering dropping cash into my brothers account and getting to email the numbers to me but forget that…I"LL SHAKE THIS BLOOD SUCKIN RAT OFF MY NECK…..ASAP!
TERRIBLE SERVICE…DEFINETLY SECOND RATE!:frown::yell:

5:46 am
June 6, 2010


andreww

Toronto

Member

posts 644
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2

I dont get it. You used the Store Locator to find a store in North Bay, but when you went there it wasn't there? If there is a store in North Bay, how could it not be close enough? North Bay isn't that big. Buy a $100 dollar card when you happen to be there, then you only have to go once a year. Is that so hard?

And you are blaming 711 because you are out of town when you are supposed to call them? You know your phone still works out of town right? Customer service is a free call wherever you are.

Sounds like you are just looking for reasons to complain

7:46 am
June 6, 2010


iamdrumming

Niagara Falls

Moderator

posts 1430
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3

I am well familiar with the store locator feature on the 7-Eleven site, as I use it all the time in my travels.

I could have told you there is no 7-Eleven in North Bay, or anywhere close. I have good friends in North Bay, and travel there frequently. The "closest" one is way south in Peterborough. I'm not really sure which locator you were using.

With all due respect, you should have done your homework first. It would be the same as someone who has SpeakOut, brings their phone to Quebec, and is ticked off because there is not 1 single 7-Eleven store in the whole province of Quebec.

5:29 pm
June 6, 2010


Jamesey

Alberta

Member

posts 100
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4

I'm a bit unsure what you're upset about.

You called them on the 5th to deactivate internet and they told you that they had to make the change effective immediately and you're not happy about it? Why didn't you just take your phone with you and call them on the 6th for free?

After dealing with Rogers, Sasktel and Virgin I can honestly say that my experience with Speakout has been far better — their CSRs have been really helpful and I pay 20% what my old post-paid plan costs.
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