Speakout took out the limitations on internet browsing. | Page 6 | Phone/Device Issues and Features | Consumer forum

And where did you get that impression??? Certainly not from Speakout! If you look at the data settings provided on speakouts site, it clearly states that you need a proxy.

Even with the proxy on, I was able to use VOIP and other features. There was no way to judge how strict the proxy settings were. It was safe to assume, at that time, that the data had minimal restrictions if any.

Nowhere does speakout suggest that MSN would work.

Then, the default Facebook and Twitter applications. Also, why would Speakout carry a phone that is not 100% capitable with their network?

Thats a stretch. Speakout has never to my knowledge advertised their data for anything more than it is.

The never set out what restrictions were set on the data. The only way to test what restrictions were implemented was to test the service. And I did test the service, during the month of December...

Not going to happen. How would Rogers explain that one to all those people paying $25/mo for 500mb

They've done it for 3 months already. Many people are on contracts anyways, Speakout doesn't do contracts and Speakout is pre-paid.

Sure, next month you can use twice as much unrestricted data

raleybob said:

In addition. With the promotion, I was able to purchase the Nokia C3 (from Speakout) at the discounted price. Features on the Nokia C3 such as MSN, Facebook, mail worked before, not it is not working anymore. Should I blame Speakout for these services not working? They do carry the phone and the phone advertises premium service over cellular data.

Actually, they don't. The offer "unlimited browsing". That's it. And that's still there.

I agree it sucks, but 7-11 never offered "premium services over cellular data". They advertised unlimited web browsing on the phones that they sell.

The deception is providing unproxied data during a promotion to attract customers. The new customers are under the impression that they get unlimited, unrestricted data which is referred to as the "great deal". Once the promotion has ended, Speakout gives its customers proxied data. They did not inform the customer that there will be a service change, aware the customer they were recieving premium data or anything. Now one may argue that ROGERS is at fault, however that argument overlooks that Speakout lacks affiliation with the ROGERS company, so any service change to Speakout customers, Speakout needs to solve on their own, or they are essentially conning all Speakout customers.

What promotion are you talking about? Speakout never advertised this, it was an error on their back end. If a store advertises a product for $10, but mistakenly prices it in the store for $7, they have to honour the lower price, but they aren't obliged to continue labeling all new stock of the item at that price.

You seem to have inferred a lot of things that Speakout never claimed to offer. Speakout is definitely obligated to provide the service that they advertised, which they appear to be doing.

It's great that for a while, we lucked out and got more than what we were paying for. It sucks that it's gone now, but it's not like they're under any obligation to keep it going.

I'm disappointed, and I'd love to see them offer something like a bulk data rate, but I don't expect to see it.

jimbo said:

I emailed my complaint. I filled up one account with $100 to get the $25 additional. I also started a new data chip on January 31! Everything was tickety-boo and then Feb 1, Rogers lowers the boom.

Really? You obviously didn't buy the $100 top-up for any reason related to data as that promotion ended a month ago and you only activated data two days ago. Call speakout and cancel your data and ask for your $10 back.

You are probably right, but who knows? This world is filled with people that want something for nothing.