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my phone locked up on me and i cant unlock it.
December 14, 2007
8:41 pm
Steven
Guest

i have a nokia 1600. i tried to set a security password and it said that my password was wrong and then locked up my phone so naturally i tried some basic numbers to guess the default password and then it locked up farther and asked me for this PUK code. what on earth is a PUK code? so again naturally i started to try getting past that and i found that any 8 digit combination that i use will get me to the next area where it says to enter my pin then i have to verify my pin again any code will work as long as i enter it the same both times but then it takes me back to the PUK code. it is an infinite loop.

i need some assistance with this issue or a phone number i can call for assistance.

im starting to regret even getting a cell phone in the first place. :(

December 14, 2007
8:48 pm
Bylo
Guest

From the user's guide that came with your Nokia 1600 (p. 8):

Access codes
- The security code, supplied with the phone, helps to protect your phone
against unauthorized use. The preset code is 12345.
- The PIN code, supplied with the SIM card, helps to protect the card against
unauthorized use.
If you enter the PIN code incorrectly three times in succession, the SIM card is blocked. You must enter the PUK code to unblock the SIM card and set a new PIN code.
- The PIN2 code, supplied with some SIM cards, is required to access certain services.
- PUK and PUK2 codes may be supplied with the SIM card. If you enter the PIN or PIN2 code incorrectly three times in succession, you will be asked for the PUK or PUK2 code. If you do not have them, contact your local service provider.
Select Menu > Settings > Security settings to set how your phone uses the access codes and security settings.

You should call SpeakOut customer service and ask them for assistance. You might also want to see if you can find more information using Google.

December 14, 2007
9:36 pm
Steven
Guest

i cant call speakout wireless because i havent got their number. i couldnt find it anywhere in my manuals and the nokia tech support was a useless machine that didnt lead me anywhere.

December 14, 2007
10:15 pm
Steven
Guest

THIS MATTER IS RESOLVED! i found the phone number for tech support.

this is it for anyone else who needs it and cant find it:

1 866 310 1023

December 15, 2007
8:55 am
Bylo
Guest

i found the phone number for tech support.

FYI: it's in the FAQ, item #2.

January 3, 2008
6:44 pm
manny
Guest

My new phone ( prchased this morning ) just did the same on me.
Customer Service Rep. says I need a new SIM card, or get the phone exchanged.
Is this true ?

January 10, 2008
11:24 pm
APRILL
Guest

I CANT BELIEVE IT I DID THE SAME THING TODAY!!!
=( STEVEN DID IT WORK WHEN U CALLED THE SPEAKOUT PEOPLE??! I AM NOT BUYING A NEW ANYTHING!!!!

January 11, 2008
5:33 pm
manny
Guest

Did NOT work for me.
Had to buy a new SIM from Speakout for $ 25.00.
P.S. They also told me not to play around with PUK's, PIN's, etc.

January 11, 2008
7:34 pm
Bylo
Guest

I had no trouble changing the PIN on both of the 1600s my wife and I use. I set PINs on the SIMs so that you have to enter the passcode every time the phone is powered on. The objective is that if the phone is lost or stolen that will make it harder for someone to use the phone.

Incidentally you can set power-on passcodes both for the phone itself as well as for the SIM (or even both.) I set only the latter so that a thief couldn't just move my SIM to another phone.

February 6, 2008
4:55 pm
tiger
Guest
10

Bylo said

Incidentally you can set power-on passcodes both for the phone itself as well as for the SIM (or even both.) I set only the latter so that a thief couldn't just move my SIM to another phone.


How did you set the passcodes for the SIM?

I was only able to activate the PIN Code request to ON/OFF to control whether I enter the PIN at when the phone is first turned on.

I tried setting the Security Level to either Memory or Phone, but neither one seems to do anything. I never get asked for any PIN even if I add or delete phone book entries.

February 6, 2008
8:25 pm
Bylo
Guest
11

How did you set the passcodes for the SIM?

From the Nokia User Guide that came with the phone:

Access codes
- The security code, supplied with the phone, helps to protect your phone
against unauthorized use. The preset code is 12345.
- The PIN code, supplied with the SIM card, helps to protect the card against
unauthorized use...

Select Menu > Settings > Security settings to set how your phone uses the access
codes and security settings.

I can't remember the specific procedure I used and all I have with me right now is my Moto KRZR.

May 10, 2008
6:43 pm
Bylo
Guest
12

My wife managed to lock herself out of her phone due to too many invalid PIN attempts. I called 611 on my phone, gave them her phone number and they gave me her PUK on the spot.

P.S. Maybe this belongs in a FAQ.

May 11, 2008
4:40 am
Peter
BC
Admin
Forum Posts: 623
Member Since:
March 31, 2007
Offline
13

Posted as FAQ #31 :D Let me know if I should tweak any of that.

May 11, 2008
6:09 am
starter
Guest
14

FAQ #31

Bylo and Peter, consider this scenario:
A PIN is set for Mrs. Bylo's SO phone to protect the SIM.
Mrs. Bylo lost her phone.
The finder figures out this is a 7-11 SO SIM, google takes him to this site. Reading FAQ #31, he wants to know the number of the SIM.
Someone calls Mrs. Bylo. The finder answered: "This is not Mrs. Bylo. What number are you call?". The caller gives the finder the number of Mrs. Bylo's phone.
The finder calls Customer Service, explains that he was playing with the phone and accidentally entered a few wrong PINs.
Customer Service gives the finder the PUK.
The finder is now home free.

May 11, 2008
8:56 am
Bylo
Guest
15

A clarification for the FAQ: The PIN in this case belongs to the SIM(*) so it doesn't matter what phone you are using or where you got it.

The PUK is also associated with the SIM so once SO gives it you, write it down and keep it in a safe place in case you need it again.

@starter, I don't know what else SO uses to verify the caller. I called 611 from my phone, also on SO. I told the operator that the locked SIM was my wife's, that we had both got our phones/SIMs at the same time and that we had our phone numbers ported from BM at the same time. If the operator verified that, then she would know my call was legitimate.

But you do raise a good point about how someone might be able to get the PUK for a stolen phone. The PIN/PUK mechanism may not be perfect but it's better than not using a PIN at all. Besides, if you lose your phone then you should call SO right away and ask them to invalidate the lost SIM and transfer remaining airtime to a new SIM (for which they charge $25 IIRC.)

(*)You can also set a PIN on the phone, but it alone isn't very useful because a thief could just move the SIM to another phone. I don't know what happens if you make too many attempts on the phone's PIN and if you get locked out. The answer probably depends on the phone.

July 13, 2008
11:03 pm
Roman
Guest
16

Hi there,

Bought a new phone+SIM today, do not need a phone so put the SIM into my smartphone and decided to turn SIM's pin ON (do not want to give someone stealing my phone a lot of fun) I did read the thread carefully and even with this it was not fast and easy, there is no information about what is the default PIN. It allows 5 attempts and I matched on 5th one: it is 1234

RE: The preset code is 12345. - this is about phone code, not about PIN, as soon as PIN is 4 digits only.

Right, to get the PIN2 and PUK one has to call CS, but having PIN changed from default and ON it will be very unlikely required.

July 13, 2008
11:53 pm
Roman
Guest
17

and more:

it is quite abnormal to allow 5 attempts for PIN, usually it is only 3.

September 15, 2008
5:40 pm
John
Guest
18

Can anyone else confirm the default PIN is 1234? I have a Nokia 1208, SO would not give me the PIN when I called them. I just want to prevent anyone from using my phone / going through my contacts if I leave it sitting on a table or whatever.

September 18, 2008
2:46 pm
t-lab
Guest
19

John said:

Can anyone else confirm the default PIN is 1234? I have a Nokia 1208, SO would not give me the PIN when I called them. I just want to prevent anyone from using my phone / going through my contacts if I leave it sitting on a table or whatever.


I just bought a SO 1208, and asked for the default PIN. The agent gave me the default security code (12345) and a friendly but stern and scripted lecture on how it isn't SO's fault if I brick my phone. She also said they don't have PINs.

On the other hand, searching through Nokia's (generally poor) web pages offers this:

If you have forgotten your security code, or the security code is not working on your Nokia phone, please try the following:

The factory default security code is 12345. The default PIN Code is 1234. If you entered a wrong code three or more consecutive times, the phone may switch to a "sleep mode" and not accept any entries for the next 15 minutes. Please power the phone off, then back on, and let it sit idle or untouched for 15 minutes, then try again. If your security code still does not work, contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations.

(go to
http://www.nokia.ca/A4489014

and select Security Code in the drop down)

Note that this advice is generic and I am not responsible if you trash your phone.

Fewer people would trash their phones if SO had better documentation, though.

February 20, 2009
7:40 am
yatz
Guest
20

thanks man