complete loss of 3G, 4G in Victoria. by by speakout. | Phone/Device Issues and Features | Consumer forum


 

 
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complete loss of 3G, 4G in Victoria. by by speakout.

UserPost

8:10 am
November 5, 2011


jakeroberts

Victoria

Member

posts 24

Last week I woke up to a complete connectivity loss to the highspeed network. I'm using an Android, HTC EVO 3d. I had the phone set to only connect to 3g. Now I cannot connect at all, I get an error when trying to connect manually that says my sim cannot connect to the network.

I have read the other thread on this subject but it's not spotty 3g service I'm getting. No matter what community I go to, I cannot connect. If this is the end of high speed browsing on Speakout, I will be forced to go to Rogers or Fido. I imagine many other Speakout customers who only stayed for the cheap highspeed browsing will leave as well.

Speakout customer service cannot help since there is no guarantee of 3g on "their" network.

Uicc update fail 2"

Here's hoping it's just a temporary problem. Though I doubt it.


10:43 pm
November 5, 2011


spaceprobe

Member

posts 3

what is the speed difference between 3g and the old 2g network?

10:49 pm
November 5, 2011


jennifaa

Member

posts 9

spaceprobe said:

what is the speed difference between 3g and the old 2g network?


Quite a bit. 3G is much faster than 2G. If I had to use a real life example, it would be like comparing dial up internet vs DSL. On EDGE, I wait a lot longer for my pages to load.

11:58 pm
November 5, 2011


jfsebastian1982

Member

posts 3

Did you try another device to make sure it wasn't a phone issue?

12:41 am
November 6, 2011


chimpanzee

vancouver

Member

posts 382

it is not phone issue for sure. I have LG and Samsung both are 3G capable and can confirm that they are now EDGE/GSM only. It is not just data but that if you disable GSM, even voice would not work.

As for the speed, EDGE is about 300Kbps, UMTS as far as my measure goes is about 5Mbps.

For my usage which is checking email, it is ok but not something you want to use for generic browsing, google maps etc.

As shown I am in vanvouver and never see EDGE except when deep inside a building that is not reachable by 3G.

No one knows if it is a policy change or just temp network change.

7:49 am
November 6, 2011


jakeroberts

Victoria

Member

posts 24

Browsing anything but pages based on text on EDGE is a complete joke. You can click on a https / secure website link, go put on a pot of coffee, come back to the phone after the coffee has brewed and the page might have loaded completely. I believe the over usage and congestion of rogers highspeed network is just a lameass excuse by rogers and other cellular companies to justify the forced fornication of their customers. Since anyone on Speakout was getting it for a fair price, rogers decided to do what most monopoly companies do. Be completely greedy dicks.

I might be wrong, but I doubt it.

8:24 am
November 6, 2011


iamdrumming

Niagara Falls

Moderator

posts 1527

Since SpeakOut was never 'officially' a 3G provider, it was nice while it lasted. If you really need 3G, sign up with Rogers.

1:54 pm
November 6, 2011


chimpanzee

vancouver

Member

posts 382

if you have telus coverage, its data + messaging 20 is worth considering. 20/month for unlimited sms + 250MB.

6:37 pm
November 6, 2011


chimpanzee

vancouver

Member

posts 382

looks like this GSM only is a policy change.

I need to go abroad tomorrow so switch my SIM to a global roaming SIM and it automatically use UMTS instead of GSM. This SIM is non-canadian and bought for a few years when 3G wasn't even that popular.

So it seems that Rogers deliberately disallow SO/Petro Canada SIM to use 3G network and force it to 2G towers/channels.

For those who relies on the cheap 3G, it is a history now.

8:20 pm
November 6, 2011


jakeroberts

Victoria

Member

posts 24

Yes, I tested a rogers sim a few days ago and was automatically allowed onto 3g. Looks like the party's over.

9:04 am
November 7, 2011


andreww

Toronto

Member

posts 660

chimpanzee said:

looks like this GSM only is a policy change.

For those who relies on the cheap 3G, it is a history now.


Maybe, but then Why am I still getting 3G coverage both where I live and where I work? If it was a policy change you'd think it would be implemented across the board!

9:21 am
November 7, 2011


chimpanzee

vancouver

Member

posts 382

andreww said:

chimpanzee said:

looks like this GSM only is a policy change.

For those who relies on the cheap 3G, it is a history now.


Maybe, but then Why am I still getting 3G coverage both where I live and where I work? If it was a policy change you'd think it would be implemented across the board!


I don't know but it seems that more and more area is experiencing this. Initially, I thought it is just network upgrade but once I see UMTS using my non-SO sim, it kinds of rule out this possibility. As it is unlikely that rogers would know my SIM ICCID and put it into their database but more like they know SO and put it into blacklist.

If could be just that it takes time to have these setting propagate.

11:02 am
November 7, 2011


andreww

Toronto

Member

posts 660

I can guarantee that they are not blacklisting phones. In certain areas of Toronto (Scarborough) I cannot get 3G anymore, but as soon as I go either side of that area 3G resumes working. So for some reason they have shut down service in certain areas. As I travel across the city by train every day, I get a good sampling of where 3G service is active, and since Nov 2nd there has been no further decrease in 3G access.

11:20 am
November 7, 2011


Highroller

Vancouver

Member

posts 4

Hey,

Just to chime in here from Vancouver area. My phone has been also buggy since Nov. 2. Using an iphone 3G, total loss of voice and data on 3G. Did a bit of trouble shooting and inserted my sim into my old 2G Iphone, service was up an no problems. Re-inserted the sim back into my 3G Iphone took over 10 minutes to lock on. I went into settings them turned off 3G and the phone works now without any issues. Rogers must be slowly pulling the 3G service in areas now as a way of forcing 3G users to move to their ROGERS/FIDO branded service. I also called customer service to let them know about the issues. We'll see what comes of this over the next week or so.

5:07 pm
November 7, 2011


Vipes

canada

Member

posts 4

i have the same problem here in winnipeg today what gives ??? does anyone know whats going on ???

5:13 pm
November 7, 2011


Vipes

canada

Member

posts 4

just did a 2 g only like you did now i am getting texts and voice mail what gives we pay for a 3 g and now knocked down to 2 g

5:29 pm
November 7, 2011


iamdrumming

Niagara Falls

Moderator

posts 1527

You never paid for 3G. SpeakOut was never officially a 3G provider.

6:01 pm
November 7, 2011


jakeroberts

Victoria

Member

posts 24

For high speed data I will be going with anyone but Rogers. I know they control the main GSM network but I won't directly give money to them. More than likely Fido. Though i'll look into TELUS in my area.

10:19 am
November 8, 2011


chimpanzee

vancouver

Member

posts 382

andreww said:

I can guarantee that they are not blacklisting phones. In certain areas of Toronto (Scarborough) I cannot get 3G anymore, but as soon as I go either side of that area 3G resumes working. So for some reason they have shut down service in certain areas. As I travel across the city by train every day, I get a good sampling of where 3G service is active, and since Nov 2nd there has been no further decrease in 3G access.


blacklist phone is too cumbersome for them, blacklist SIM is very easy. The feature was there may be for 20+ years. All the roaming agreement of GSM based on this.

My guess is as time goes by there will be fewer and fewer location with 3G on SO and eventually none.

10:22 am
November 8, 2011


chimpanzee

vancouver

Member

posts 382

jakeroberts said:

For high speed data I will be going with anyone but Rogers. I know they control the main GSM network but I won't directly give money to them. More than likely Fido. Though i'll look into TELUS in my area.


I agree and why I use Bell for data. Roger's GSM does have an advantage of better penetration and may have better coverage in remote areas as they have been running GSM for so long. Bell/Telus UMTS was a pretty recent thing.