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Consumer forum Phone/Device Issues and Features *777 doesn't work on non-speakout phone

*777 doesn't work on non-speakout phone
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10:24 am
February 16, 2011


t-lab

Member

posts 11
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1

A friend gave me an unused Rogers LG phone. As it has a few more features than my Speakout phone, I tried it out with my Speakout SIM. Calling and texting works fine. However, when I tried calling *777 to check my balance, I heard a recording that my call could not be completed. *777 works on my Speakout phone, of course.

Why would changing the phone I use break this?

12:40 pm
February 16, 2011


iamdrumming

Niagara Falls

Moderator

posts 1527
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2

Did you disable the 3G to see if it will work?

8:10 pm
February 16, 2011


bridonca

Moderator

posts 763
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3

I dial *611 to get my balance. That do anything for you?

10:04 pm
February 16, 2011


springbok

Member

posts 45
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4

My wife an I have iphones, and we have to turn 3G off in order to use the 777 numbers etc. A bit of a pain, but we hardly call those numbers anyway :)

1:33 pm
February 17, 2011


t-lab

Member

posts 11
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5

iamdrumming said:

Did you disable the 3G to see if it will work?

I just tried that – I have three manual network choices: Rogers 3G, Rogers 2G and some anonymous 3G. The first two both show the 3G indicator when I select them, and give me the error I initially mentioned. The third one comes up with the message "Emergency use only".

The *777 isn't that crucial. I can check my balance on-line.

Thanks for your help.

4:27 pm
February 17, 2011


RonM

Victoria BC

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posts 126
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6

I've posted in several similar threads since Speakout started connecting to the 3G network that if you save *777 as a SIM card contact and use that contact rather than the dial pad, you can reach the "Account Balance" service. I've switched my SIM through several phones with the same result.

5:36 pm
February 17, 2011


bridonca

Moderator

posts 763
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7

Sorry, I actually dial 611 from a 3G phone and get a balance, not *611. My bad.

11:11 pm
February 17, 2011


RonM

Victoria BC

Member

posts 126
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8

Interesting I just fired up my phone to check. Dialing *777 and 611 from the keypad both get to the SO system today. It has been a while since I tried — but last time I did try they didn't work from the keypad on 3G but did either on 2G or from a SIM contact..
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