What if I do not have enough for 911 fee? | 7-Eleven Rates and Plans | Consumer forum


 

 
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Consumer forum 7-Eleven Rates and Plans What if I do not have enough for 911 fee?

What if I do not have enough for 911 fee?
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UserPost

9:16 am
February 3, 2011


jack711

Member

posts 7
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What if I do not have enough for 911 fee?

Say I only have $0.25 left in my balance. Would it:

a) Just take the remaining $0.25. Then I refill.

b) Take the remaining $0.25. Then I refill. But with -$1.00.

9:40 am
February 3, 2011


bridonca

Moderator

posts 761
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That is a good question. I do not believe it will take your last 25 cents though I am not sure about that. I do know the owed fee will be taken out of you when you refill. There is always a chance it will suck you dry, and still debit you $1.25. It would be interesting to find the actual result.

12:28 pm
February 3, 2011


iamdrumming

Niagara Falls

Moderator

posts 1523
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3

I think this was discussed before. As far as I remember, the will not deduct just the $0.25, but will wait until you refill, then deduct the $1.25.

3:06 pm
February 3, 2011


Wes1731

Member

posts 4
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So I went without airtime for 4 months, and I bought $25 airtime today, but it says I only have $20 in my account. From my understanding, the fees must be getting compounded then subtracted from your account when you fill up. Is that true?

3:20 pm
February 3, 2011


iamdrumming

Niagara Falls

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posts 1523
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Yes, as long as your account is not totally deactivated, the 911 fee will still be deducted, regardless if your phone was used or not.

8:43 am
March 5, 2011


85matt

Member

posts 11
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i pretty much only use my phone as a pager and avoid using any airtime. i have 35cents on my account and the 911 fee is due to be deducted in a few days. i'm going to see if my account will still be active until jan 2012 when my airtime is set to expire without topping up, i wonder if it'll work.

11:46 am
March 5, 2011


iamdrumming

Niagara Falls

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posts 1523
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No it won't. If you don't top-up, after a certain amount of time, your account will be deactivated and deleted.

4:21 pm
March 7, 2011


85matt

Member

posts 11
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8

or maybe not? here's the response i got when i emailed them:

Your account will stay active as long as your account has airtime and the airtime has not expired. However, if there is insufficient funds for the system to removed the 911 fee, once you add an airtime voucher, it will take all the outstanding fees. You will receive a pre call announcement when your account is approaching expiry (15 days or less) advising that your airtime is about to expire and you will also receive a pre call announcement advised your account is low once your airtime is below $2.00.

AskSpeakOut

5:00 pm
March 7, 2011


iamdrumming

Niagara Falls

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posts 1523
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9

Wouldn't it have been easier and quicker to ask SpeakOut first? ;)
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