used 57 seconds, got charged for 2 minutes WHY ? | 7-Eleven Rates and Plans | Consumer forum


 

 
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Consumer forum 7-Eleven Rates and Plans used 57 seconds, got charged for 2 minutes WHY ?

used 57 seconds, got charged for 2 minutes WHY ?
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UserPost

6:11 am
November 17, 2011


ashaikh

Member

posts 4
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Has this happened to anyone else.

I'm using SO on iphone 4, The call time says 57 seconds, yet when I went and checked my balance it was down .50 cents !

Is this normal ?? should I call them ?

11:05 am
November 17, 2011


bridonca

Moderator

posts 761
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If I were to guess, what your call timer measures, and what Rogers measures, looks to be different. I would guess Rogers took the call as 1 minute 1 second or higher. I suppose if you want to fight it, you can. I would chalk it down to Rogers being a crooked company, and that is what crooked companies do, and go on with your life. Pick your battles, this does not seem to be one worth fighting for.

But if you do decide to fight, go directly to the government. It won't do much for you, but it will drive the government official crazy, and have nasty feelings towards Rogers when they are looking for something. It is harder to have a telco lie through their teeth when they say they get no complaints.

5:41 pm
November 17, 2011


OncInc

OncInc

Member

posts 10
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Was it an outgoing call?
does the 57 seconds include ringing time

12:38 am
November 18, 2011


chimpanzee

vancouver

Member

posts 382
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if it is per minute charge, it is reasonable. rogers start the clock once it is connected, your phone would have a bit of delay before it receive this 'connected' signal, so is the 'end call'.

ring time AFAIK would not be included no matter what unless you are using those dialback things in roaming.

10:19 am
January 24, 2012


turtletom

Member

posts 3
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MINUTES: All calls are charged at a rate of one (1) minute per minute of use. Minutes are deducted in full unit increments and partial minutes are rounded up to the next minute. No credit is given for dropped calls. Call waiting and 3-way calling will deduct minutes for two calls at the same time. Minutes will be deducted for all time during which your 7-Eleven SpeakOut Wireless phone is connected to, or using, the wireless system of any Carrier. Use of a wireless system typically begins when you press the “send”, “call” or other button to initiate or answer a call and does not end until you press the “end” button or the call is otherwise terminated.

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